Ranked among the Top 50 BJ's servers nationwide for 12 consecutive months
Increased sales through consistent upselling and suggestive selling techniques
Mastered 30+ cocktail recipes and beverages, providing tailored recommendations that enhanced guest experiences.
Maintained bar cleanliness, organization, and stock during high-volume shifts.
Handled cash and POS transactions accurately and efficiently.
Meat Server / Grill Master / Server
Rodizio Grill
Pensacola
10.2019 - 02.2022
Cooked and managed up to 150 items on a rotational grill, ensuring they were at the perfect temperature.
Followed strict food handling protocols to maintain ingredient safety and quality.
Delivered a variety of meats using traditional Brazilian serving techniques.
Assisted guests in selecting menu items, upselling specialty dishes.
Busser / Host / Food Runner
Fisherman's Corner Restaurant
Pensacola
08.2017 - 09.2019
Provided outstanding customer service to ensure a positive experience for all guests.
Assisted servers by delivering food and drinks efficiently to enhance service flow.
Cleared tables promptly to maintain cleanliness and readiness for new guests.
Maintained cleanliness of dining room and service areas following health regulations.
Member Service Representative III (Fraud Department)
Navy Federal Credit Union
Pensacola
06.2024 - 04.2025
Consistently earned 80+ ‘100% satisfied’ call surveys monthly by helping members recover from fraud and compromised accounts, providing tailored support and fraud-prevention education.
Awarded the CCO Q1 2025 “High-Five” Award from Navy Federal Credit Union for outstanding performance and exceptional member service.
Analyzed and secured compromised accounts in real time during member calls, and or require additional security verification to prevent further unauthorized activity.
Logistics and Systems Coordinator
Lynnoco LLC
Tucson
06.2025
Optimized inventory tracking systems and implemented AI tools for listing, sales, and cross-listing across multiple platforms.
Managed deliveries, order fulfillment, and sales tracking to ensure accurate, on-time shipping.
Built a streamlined photo station and redesigned the listing workflow, reducing processing time, and improving efficiency.
Grew profits 4x by modernizing operations, optimizing listings, and leveraging AI-driven sales systems.
Education
Associate of Sciences - Cyber Security
Pensacola State College
Pensacola
01.2023
Skills
High-volume Bartending
Cocktail preparation & bar setup
Cash handling & POS systems
Upselling & guest engagement
Time management & multitasking
Certification
Network Pro, 01/01/23
Server Pro 2016: Install And Storage Cyber Security, 01/01/23
Timeline
Logistics and Systems Coordinator
Lynnoco LLC
06.2025
Member Service Representative III (Fraud Department)