Professional and reliable Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
El Cortez Hotel Casino
11.2017 - Current
Obtained cash bank and stocked service bar to prepare for operation.
Served high customer volumes during special events, nights, and weekends.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Food and Beverage Supervisor
El Cortez Hotel Casino
05.2018 - 08.2019
Controlled food costs and managed inventory.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Supervised food presentation and plating to enhance visual appeal.
Identified team weak points and implemented corrective actions to resolve concerns.
To-Go Server
Mimi's Cafe
12.2016 - 11.2017
Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Washed hands regularly throughout shift to comply with safety and sanitation protocol.
Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Operated cash register to accept cash, debit and credit card payments from customers.
Utilized POS system to receive and process food and beverage orders.
Adjusted food preparation methods in accordance with customer requests.
Gas Station Attendant
Fabulous Freddy's Car Wash
12.2013 - 01.2017
Maintained clean and orderly work station.
Processed fuel and merchandise transactions by operating POS system with accuracy.
Built trustful relationships with customers to encourage return visits.
Cleaned up gas and other spills in accordance with spill procedures.
Pumped gas for guests and took payments.
Responded to customer requests efficiently and with knowledgeable assistance.