Summary
Overview
Work History
Education
Skills
Interests and Hobbies
Timeline
Generic

Alexander Sta. Ines

Fairwood,WA

Summary

Detail oriented and adaptive engineering student. Stellar customer service skills, and quick to solve and improve on company issues. Several years of technology experience, in both Windows, iOS, and Android. Flexible employee, able to fill the role of a variety of positions, often exceeding expectations.

Overview

11
11
years of professional experience

Work History

Uber Eats Driver

Uber
07.2023 - Current
  • Drove continuously during shifts, meet deadlines, and achieved perfect 100% customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Provided stellar customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Maintained a clean work vehicle to exemplify company's professional reputation.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Homemaker

Jennifer Ferrersanta-ines
09.2014 - Current
  • Addressed household needs with meal preparation, housekeeping and transportation.
  • Refurbished both interior and exterior. Standard quality maintenance on a weekly basis.
  • Provided companionship and emotional support to enhance mood and quality of life for family members in need.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Facilitated transportation to and from appointments.
  • Provided assistance with medication management.

Guest Services Associate

Worldmark by Wyndham
05.2013 - 03.2015
  • Accuratel entry of guest data, including payment information, name, contact information, etc, into database
  • Managed in-house transactions; handling of money and a registered cash drawer
  • Greeting guests, and handling guest queries and requests, exemplifying peak customer service
  • Clerical work, organization, and tidiness
  • Performed concierge requests; handling reservations for 50+ guests daily

Bellman, Worldmark by Wyndham
09.2012 - 05.2013
  • Transportation of guest luggage and belongings
  • Storage of guest luggage and belongings
  • Maintenance of in-house lounge and front desk area
  • Assistance and greeting of guests, and expression of excellent customer service

Education

Associate of Science - Electrical Engineering

Green River College
Auburn, WA

High School Diploma - Advanced

Kentwood High School
Covington, WA
06.2012

Skills

  • Expert in Microsoft Office, Android, iOS, and Windows
  • Proficient in HTML, C, C#, Python, and Java
  • Excellent Customer Service Communication and Assistance
  • Flexible Team Player
  • Creative Problem Solver
  • Efficient Time Management
  • Flawless Execution of Prompts, Orders, and Deliveries
  • Meticulously Accurate Data Entry

Interests and Hobbies

  • Cooking, Gastronomy, and Culinary Techniques
  • Video Games and Video Game Development/Graphic Design
  • Video Creation and Editing
  • Traveling
  • Website Design
  • Soccer, Football, Bowling, and Golf

Timeline

Uber Eats Driver

Uber
07.2023 - Current

Homemaker

Jennifer Ferrersanta-ines
09.2014 - Current

Guest Services Associate

Worldmark by Wyndham
05.2013 - 03.2015

Bellman, Worldmark by Wyndham
09.2012 - 05.2013

Associate of Science - Electrical Engineering

Green River College

High School Diploma - Advanced

Kentwood High School

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Alexander Sta. Ines