ALEXANDER STAVROPOULOS
Austin,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Loan Consultant
ILENDINGDIRECT
05.2020 - 09.2024
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Built positive relationships with customers by offering best financing and product options for [Type] loans.
- Educated customers about [Type] loan options, benefits and restrictions.
- Worked with processing department to successfully submit and finalize applications for [Type] loans.
Retention Specialist
Spectrum
05.2018 - 03.2019
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Built constructive customer relationships to improve loyalty and recommendations.
- Evaluated current customer retention strategies and recommended improvements.
Customer Service Representative
Apria Healthcare
06.2014 - 10.2017
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Mortgage Loan Officer
LEADERONE FINANCIAL
10.2005 - 03.2014
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Restaurant Manager
Louie's Backyard
07.1997 - 05.2005
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
JAMES PACE HS
Brownsville, TX05.1995
Skills
- Loan approvals
- Loan Servicing
- Documentation Review
- Customer Support
- Effective Communication
- Financial Planning
- Credit history assessments
- Credit analysis
Timeline
Loan Consultant
ILENDINGDIRECT
05.2020 - 09.2024
Retention Specialist
Spectrum
05.2018 - 03.2019
Customer Service Representative
Apria Healthcare
06.2014 - 10.2017
Mortgage Loan Officer
LEADERONE FINANCIAL
10.2005 - 03.2014
Restaurant Manager
Louie's Backyard
07.1997 - 05.2005
High School Diploma -
JAMES PACE HS
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