Kara Huff
Parkersburg,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Loan Officer/Mortgage Loan Officer
Wet Virginia Central Federal Credit Union
Parkersburg, WV
05.2021 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Explained different types of loans pertaining to client situations.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Monitored pipelines to track and log status of loans.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Realtor, SWC REALTY
Parkersburg, WV
07.2018 - Current
- Negotiated contracts as skilled representative for either side, obtaining favorable terms for clients and smoothing process.
- Obtained the best possible sales price with exceptional negotiation skills and expert knowledge of the Mid Ohio Valley market.
- Skillfully managed sales processes from listing and marketing through final closings.
- Accommodated customers' schedules by remaining open to showing properties at any reasonable hours.
- Brought in new leads continuously, using face-to-face, traditional marketing, and online strategies to connect with buyers and sellers.
- Assisted with closing process by coordinating with inspectors, lenders and escrow companies to obtain documents and clear any issues.
- Provided comprehensive support by developing networks of attorneys, mortgage lenders and contractors for client referral.
- Moved properties with personal showings, open houses and social media promotions.
Branch Banker III
BB&T
Vienna, WV
09.2019 - 05.2021
- Maximized customer satisfaction and increased sales opportunities with relationship-driven strategies.
- Delivered exceptional customer service at retail banking locations, greeting, directing, and serving guests with wide-ranging needs.
- Controlled risk with effective approval and rejection processes.
- Secured assets, records and securities using clear custody and control procedures.
- Oversaw application processes for lines of credit and contributed to approval or denial decisions.
- Maintained balanced drawer with precise handling of all cash funds and digital transactions.
- Met revenue targets by smoothly cross-selling products to customers.
- Complied fully with strict internal and Bank Secrecy Act standards.
Universal Banker, HILLCREST BANK
Dallas, TX
07.2013 - 06.2015
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies.
- Secured currency and coin with good control systems and day-to-day management.
- Boosted revenue through consistent promotion of bank products.
- Opened, closed and updated accounts based on individual customer needs.
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Assisted customers with sales and service needs.
- Boosted sales of loan products by offering services to new and established customers.
Personal Banker
CHASE BANK
Marietta, OH
08.2011 - 07.2012
- Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations.
- Elevated revenue by upselling customers on credit cards and other value-added options.
- Supported timely loan underwriting by collaborating closely with customers to complete applications in full.
- Reduced bank fraud with in-depth checks on suspicious transactions.
- Established new accounts with expert processing of applications and records management requirements.
- Created customer loyalty with strong consultative techniques and on-point service recommendations.
- Boosted revenue through consistent promotion of bank products.
- Opened, closed and updated accounts based on individual customer needs.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Wireless Sales Associate
VERIZON WIRELESS
Parkersburg, WV
07.2008 - 08.2011
- Demonstrated cellphone features and assisted with product comparisons.
- Discussed pricing and data plans to help customers choose services that best suit needs.
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes.
- Transferred data and images from customer cellphones to newly purchased cell phones.
- Overcame customer objections using powerful product demonstrations.
- Promoted products effectively by staying on top of offerings and prices.
- Captured consistent customer sales with friendly, knowledgeable support.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
Retail Associate
HOLL'S CHOCOLATES INC
Vienna, WV
09.2006 - 01.2009
- Responsible for providing customers with outstanding customer service.
- Operated, maintained and balanced cash register.
- Prepared and made bank deposits.
- Maintained a clean storefront.
- Responsible for opening and closing the store.
- Provided tourists with unique history of Holl's Chocolates as well as general information about the chocolate industry.
Tour Guide
BLENNERHASSETT ISLAND HISTORIAL STATE PARK
Parkersburg, WV
05.2006 - 10.2008
- Led tours through Blennerhassett Mansion, describing features and telling interesting stories.
- Helped group members understand and enjoy sites across the Blennerhassett Island Historical State Park.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Educated school children about local history.
Education
West Virginia University at Parkersburg
Skills
Customer Service
Timeline
Loan Officer/Mortgage Loan Officer
Wet Virginia Central Federal Credit Union
05.2021 - Current
Branch Banker III
BB&T
09.2019 - 05.2021
Realtor, SWC REALTY
07.2018 - Current
Universal Banker, HILLCREST BANK
07.2013 - 06.2015
Personal Banker
CHASE BANK
08.2011 - 07.2012
Wireless Sales Associate
VERIZON WIRELESS
07.2008 - 08.2011
Retail Associate
HOLL'S CHOCOLATES INC
09.2006 - 01.2009
Tour Guide
BLENNERHASSETT ISLAND HISTORIAL STATE PARK
05.2006 - 10.2008
West Virginia University at Parkersburg
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