Nicole Naughton

Work History

CSMC Morgage Company

03.2017 - Current

Answered inquiries and provided superior customer service to clients.
Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Set up files using loan officer checklist and submitted on-time for processing.
Affirmed loan document accuracy to protect lenders from potential fraud.
Processed mortgage loan applications accurately and successfully for over 10 years.

First Rate Financial Group

10.2012 - 03.2017

Assembled important paperwork and disclosures for borrower.
Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
Assisted with timely loan closing and funding activities with efficient management of task checklists.
Monitored key dates to obtain information by deadlines.

Landsafe Title

03.2007 - 10.2012

Prevented losses due to fraud or errors by thoroughly examining chain of title for inconsistencies or discrepancies.
Enhanced title search accuracy by meticulously reviewing property records and legal documents.
Upheld strict confidentiality standards when handling sensitive client information, protecting their privacy and ensuring data security.
Consistently met deadlines under pressure while maintaining high-quality work standards in a fast-paced environment.
Reduced potential risks for clients by identifying title defects and resolving them prior to closing transactions.
Verified the accuracy of public records data through detailed research and cross-checking multiple sources of information.
Streamlined closing process for clients by efficiently coordinating with escrow officers, lenders, and real estate agents.
Performed data entry and other administrative tasks to keep records and files organized and accurate.

Consumers Title Company

01.2001 - 03.2007

Streamlined closing process for clients by efficiently coordinating with escrow officers, lenders, and real estate agents.
Contributed to company growth by consistently meeting or exceeding monthly revenue targets.
Supported efficient workflow within the department by assisting colleagues with challenging files as needed.
Enhanced title search accuracy by meticulously reviewing property records and legal documents.
Reduced potential risks for clients by identifying title defects and resolving them prior to closing transactions.
Expedited transaction processing times by effectively managing deadlines and prioritizing tasks accordingly.

Lawyers Title Company

01.1991 - 01.2001

Performed basic accounting functions: Accounts Payable, Accounts Receivable, Wire Transactions
Performed collection of monies
Paid off all properties liens once transaction had closed
Communicated with lien holders to verify payoff totals