TAMMY GUSTAFSON
Webster First Federal Credit Union
Oxford,MA
29
years of professional experience
Goal Oriented with over 20 years of customer service and 9 years of banking experience. Capable of learning new assignments involving customer service, working cross functionality with others and prioritizing responsibilities. Team motivator with the ability to build and retain staff. Managed staff from 10 to 20 associates.
Work History
MSR/Loan Officer/Mortgage Loan Officer
1 Year 5 Months- Processed membership and mortgage loan applications through online branch, ensuring accuracy and compliance. Provided customer service through online channels and phone communication.
PERSONAL BANKER/SR PERSONAL BANKER
3 Years 2 Months- Opened new accounts and promoted products and services to enhance customer engagement, Assist the Branch Manager and the Assistant Manager with daily responsibilities, Authority to handle the Overdraft report weekly, Dealt with the recovery of charge off accounts at branch level. Received and answered customer inquiries to ensure satisfaction and resolve issues promptly, Performed notarization of legal documents for clients at the branch.
TELLER/ASSISTANT TELLER SUPERVISOR
4 Years 2 Months- Processing customer transactions, processing loan payments/payoffs, mentoring and training new tellers. In Branch Coach. Balanced cash drawers accurately at the end of each shift./vault/ATM and assist teller line with any balancing issues; identify customer’s needs and refer them to the appropriate banking services.
CASHIER, PHARMACY TECH, MANAGER
19 Years 5 Months- Processing customer transactions, Trained new employees to ensure efficient customer service and adherence to pharmacy protocols, Managed inventory levels by conducting regular stock assessments, Provided exceptional customer service by addressing inquiries and resolving issues, Received, verified, and refilled written prescriptions, ensuring accuracy and compliance with regulations, prepare and process insurance claims, performance evaluations, manage staff, create schedules, assign specific duties, balancing drawers/store safe.
- Processed cash, card, and mobile payments accurately at point of sale
- Assisted customers with purchases, returns, and product location inquiries
- Balanced register drawer and resolved payment discrepancies promptly
Education
High School Diploma
I graduated high school 1996.
Skills
Compliance verification
Sales strategy
Transaction processing
Loan origination
Mortgage lending
Banking
Team player
Loan products
Application assessment
Relationship management
Customer relationship management
Consumer lending
Customer service-focused
Timeline
MSR/Loan Officer/Mortgage Loan Officer
Webster First Federal Credit Union
07.2024 - 12.2025Read More
PERSONAL BANKER/SR PERSONAL BANKER
BANKHOMETOWN
05.2021 - 07.2024Read More
TELLER/ASSISTANT TELLER SUPERVISOR
BANKHOMETOWN
03.2017 - 05.2021Read More
CASHIER, PHARMACY TECH, MANAGER
WALGREENS
10.1996 - 03.2016Read More
NORTH HIGH SCHOOL
High School Diploma
Read More