Summary
Overview
Work History
Education
Skills
Timeline

Alexander Sullivan

Author
Oak Park,MI

Summary

Knowledgeable Contributing writer with 7 years of experience and 9 published pieces. Successful at creative writing and knowledgeable on the process of researching information. Proficient at copy editing and proofreading.

Overview

5
5
years of professional experience

Work History

Published Author

Self Employed Writer
11.2019 - Current

Authored creative works of fiction in the format of novels, short stories, poetry and other literary genres.

Examples of publications:

"The Phoenix's Tale" - November 11, 2019

"Twin Flames" - November 11, 2019

"Shattered Memories" - November 17, 2019

"The Wine" - November 11, 2019

"A Journey of Reiki" - March 27, 2020

"A Crimson Vow, The Guardian Archives" - March 31, 2020

"Huxley & Ellowyn" - May 15, 2020

Sale Associate

Dairy Queen
01.2020 - 03.2020
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Floor Manager in Training

McDonald's
02.2019 - 08.2019
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Brandon High School, Ortonville, MI
05.2001 -
  • Completed AP course in Literature
  • Completed AP course in Composition

No Degree - Visual Imaging

Oakland Schools Technical Campus, Royal Oak
05.2001 -
  • Dean's List, 1st - 2nd Semester, 2020.

Skills

Deadline Adherence

Proofreading expertise

Strong Editing

Content Creation

Creative Collaboration

Creative Writing

Timeline

Sale Associate - Dairy Queen
01.2020 - 03.2020
Published Author - Self Employed Writer
11.2019 - Current
Floor Manager in Training - McDonald's
02.2019 - 08.2019
Brandon High School - High School Diploma,
05.2001 -
Oakland Schools Technical Campus - No Degree, Visual Imaging
05.2001 -
Alexander SullivanAuthor