Alexander Tellez
Chicago,IL
Summary
Driven individual with great charisma, patience, and an outstanding sense of personality. Working through multiple customer service roles has helped build such characteristics and hone skills as an individual to not only learn from but also to depend on. Well known as a motivational leader and organizational problem-solver with team building, technical support, and customer service skills. Always in a desire to move upward within any career in assisting both parties prosper. One self learned opinions would be customer satisfaction is top priority in order to prosper within the industry.
Overview
1
1
year of professional experience
Work History
Server
TGI Fridays
03.2023 - Current
- Generated over $2,000 daily.
- Worked with POS system to place orders, manage bills.
- Created relationships with regular customers ensuring family-friendly environments.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Micros POS System
Server
Benihana
08.2022 - 03.2023
- Order Accuracy and Delivery
- Detail oriented in fast-paced environment, Prepared and served food and beverages to customers
- Greeted and accommodated guests, building connections
- Positive experience from first interaction
- Assisted with training on new staff members
- Influenced guest purchases by enticing with higher margin items and add-ons, creating a better experience
- Professional
- Aloha POS System
- Generated over $4,000 in sales daily.
Ramp Agent
Dnata Cargo
06.2022 - 02.2023
- Guided aircraft into and out of parking positions using hand signals.
- Operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules creating on-time landings and avoid loading delays.
- Communicated with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Work well with team in order to create a safe and fast paced environment in order to complete a task.
Education
Google Professional Certificate - Data Analytics
Google
09.2022
Google Professional Degree - Information Technology Infrastructure
Google
09.2022
High School Diploma - undefined
Zion Benton Township High
06.2017
Skills
- TSA Collaboration
- Customer Service
- Windows OS
- High-volume Dining
- Detail-oriented in Fast Paced Environment
- Server Trainer
- Order Accuracy & Delivery
- POS systems
- FAA Regulations
Accomplishments
- Drivers License
- Server trainer in under 3 months in a new position.
- Ability to help generate over $4,000 is daily sales.
- Customer satisfaction creating reoccurring customers in helping both myself and the business.
- Bartending License
- Food handling certificate
- Micros & Aloha POS System verified
Languages
Spanish
Native or Bilingual
References
- Kevin Green, Benihana Manager (251)605-5149
- Jacquilyn Navarro, Dentco Supervisor (224)645-2252
- Raymond Flores, Management (312)307-4161
- Parker Prescott, Management (708)928-1023
Timeline
Server
TGI Fridays
03.2023 - Current
Server
Benihana
08.2022 - 03.2023
Ramp Agent
Dnata Cargo
06.2022 - 02.2023
Google Professional Certificate - Data Analytics
Google
Google Professional Degree - Information Technology Infrastructure
Google
High School Diploma - undefined
Zion Benton Township High