Alexander Tolan
Orlando
Summary
Customer focused professional with several years of experience working in high pressure, fast paced environments. Proven ability to maintain safety standards, communicate effectively, and work as part of a team. Seeking an Ordinary Seaman position to gain sea time and build a long-term career in the maritime industry. Fluent in English, French, and Arabic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Employee
BJ's Restaurant & Brewhouse
Orlando, FL
07.2025 - Current
- Perform efficiently in high stress, fast paced environments
- Maintain strong teamwork and communication during peak service hours
- Demonstrate reliability, time management, and adaptability
Customer Care Associate
Universal Studios Orlando
Orlando, FL
03.2022 - 03.2025
- Resolved customer concerns professionally in high-volume environments
- Enforced safety protocols and assisted with crowd management
- Maintained composure while working with large groups and time-sensitive situations
Customer Engagement & Facility Operations Coordinator
Top of the World- Telepherique
Telepherique, Lebanon
01.2019 - 01.2021
- Coordinated events including setup, logistics, and guest services
- Managed client interactions, scheduling, and facility operations
- Maintained cleanliness, safety standards, and equipment readiness
Interim Safety & Setup Coordinator
Swings Camp
Lebanon
01.2018 - 2018
- Conducted safety checks for zipline and outdoor activity equipment
- Set up ropes, harnesses, and operational zones
- Briefed large groups on safety procedures and emergency protocols
- Assisted in crowd control and dynamic outdoor operations
Education
Notre Dame University
High School Diploma -
Antonine International School
Keserwan, Lebanon06-2018
Skills
- Microsoft Office
- Communication
- Teamwork
- Light Carpentry
- Boat License
- Coordination
- Fast learner
- Customer service
Certification
- Merchant Mariner Credential (MMC) – OS / Wiper / Steward
- TWIC Card – Valid through Dec 31, 2029
- U.S. Coast Guard Medical Certificate – Valid through 2029
- Passport – Valid through Oct 10, 2029
- STCW Basic Training – Valid through June 6, 2030
- Security Awareness Training – Bluewater Maritime Academy
- First Aid Training – Bluewater Maritime Academy
Languages
English
French
Arabic
Timeline
Restaurant Employee
BJ's Restaurant & Brewhouse
07.2025 - Current
Customer Care Associate
Universal Studios Orlando
03.2022 - 03.2025
Customer Engagement & Facility Operations Coordinator
Top of the World- Telepherique
01.2019 - 01.2021
Interim Safety & Setup Coordinator
Swings Camp
01.2018 - 2018
Notre Dame University
High School Diploma -
Antonine International School