Alexander Torres
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Clerical Associate
New York City Health + Hospitals
12.2023 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
Community Health Worker - Special Populations
New York City Health + Hospitals
03.2022 - Current
- Handled a workload of 65-90 cases at a time of patients needing government or local services
- Documents all client encounters and contracts made on behalf of clients; Devise monthly reports; maintains comprehensive electronic client files, which include client notes, the release of information, assessments, and other medical documents acquired on behalf of the client
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Act as liaison to other departments when discussing patient referrals, connecting with department executives for meetings, and helping create administrative skills to streamline processes into case management procedures
Clinical Administrator/Captain
New York City Health + Hospitals / Doc Go
07 2023 - 12 2023
- Supervised Overnight operations of Migrant Facility housing 950 guests, ensuring smooth functioning of administrative and clinical processes
- Managed and coordinated staff activities, including training, scheduling, and performance evaluations
- Handled intakes for Migrant services for legal, Behavioral Health, and Medical services
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Case Monitor/Case Investigator - COVID -19
New York City Health + Hospitals
12 2020 - 03 2022
- Connected with over 50+ daily exposed COVID-19 patients to ensure safety and understanding of exposure.
- Created and administered resource plans needed to help quarantine and isolate cases
- Interacted with cases to provide peace of mind and assistance during the global pandemic
- Kept in contact with cases to ensure symptoms have not improved or worsened and provide viable resources.
Education
Health Services Administration (BA) - Health Care Administration
New York City College of Technology
Marketing Management and Sales (AS) - Marketing And Sales Management
New York City College of Technology
Skills
- Bilingual: Fluent in Spanish & English
- EPIC- Medical Commuting Program
- Microsoft Teams/Office Suites
- Sales Force
- Database Maintenance
Timeline
Clerical Associate
New York City Health + Hospitals
12.2023 - Current
Community Health Worker - Special Populations
New York City Health + Hospitals
03.2022 - Current
Clinical Administrator/Captain
New York City Health + Hospitals / Doc Go
07 2023 - 12 2023
Case Monitor/Case Investigator - COVID -19
New York City Health + Hospitals
12 2020 - 03 2022
Health Services Administration (BA) - Health Care Administration
New York City College of Technology
Marketing Management and Sales (AS) - Marketing And Sales Management
New York City College of Technology