Alexander Torres
San Jacinto,CA
Summary
Seeking a fulltime position in a dynamic company where my professionalism,
dependability and hard work will assist in achieving the company’s goals and objectives.
Overview
8
8
years of professional experience
Work History
FIELD OPERATIONS TECHNICIAN/Rapid Fiber Deployment
Crown Castle
Irvine, CA
12.2021 - 06.2024
- Collaborated with cross-functional teams to ensure seamless communication and coordination in addressing complex problems.
- Streamlined work processes by utilizing advanced diagnostic tools for faster issue identification and resolution.
- Optimized field operations efficiency through implementing effective troubleshooting techniques and minimizing downtime.
- Managed inventory of spare parts, tools, and equipment; maintained accurate records for efficient resource allocation.
- Meet customer service level agreements by responding quickly to any issues with the company’s back-up generators, fiber-based networks, or emergency response to critical events.
- Operate construction tools and equipment
- Conduct work in a safe manner, perform daily site and equipment safety checks.
- Read and interpret engineering designs and understand construction drawings.
- Placement and configuration of aerial and underground fiber cables, splice enclosures and fiber fusion splicing of loose tube and ribbon fiber cables.
- Knowledge of ROW construction standards (aerial and underground).
- Working knowledge of NESC, NEC and OSHA standards
- Repairing: Repair or replace wiring,equipment, or fixtures using hand and power tools.
- Maintaining: Perform routine preventive maintenance on electrical systems and components.
- Working knowledge of NESC, NEC and OSHA standards.
SUPERVISOR
VVD Communications
Garden Grove, CA
10.2019 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Communicate effectively and accurately on customer issues to eliminate trouble calls
- Daily reports of meter usage, making sure all technicians are uploading jobs and passing jobs
- Monthly reports- inputting data
- In charge of monthly meetings, trucks inspection
- Oversee technicians and made sure quality service is being performed
- Coordinate with dispatch on technicians jobs to meet time frames
- Assist with call offs and jumped in to help the team with routes to not fall behind
- Quality control on jobs
- Made sure technicians were on top of their tasks to avoid low percentage and re- work
CABLE TECHNICIAN
VVD Communications
Garden Grove, CA
02.2016 - 10.2019
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Install, replace, repair and rearrange service drops, aerial, buried and underground cables, and inside/outside wiring and other telecommunication equipment
- Ability to work in confined spaces- attics, crawl spaces
- Ability to climb utility poles
- Comfortable with using 6ft, 16 ft and 28 ft ladder
- Troubleshooting
Education
High School Diploma -
Moreno Valley Community School
Moreno Valley, CA06.2011
Skills
- Field Operations Management
- Electrical Safety
- Network Connectivity
- Software Diagnostics
- Teamwork
- Good writing skills
- Verbal communication
- Work well under pressure
- Critical thinking
- Attention to detail
- Team leadership
- Tech savvy
- 40 WPM, 10-Key, Microsoft Office
- Operate heavy machinery
- Customer service
- Problem solving
- Multi-task
- Handy with power tools
- Time management
- Read blueprints and Schematics
Languages
Spanish
Professional Working
Timeline
FIELD OPERATIONS TECHNICIAN/Rapid Fiber Deployment
Crown Castle
12.2021 - 06.2024
SUPERVISOR
VVD Communications
10.2019 - 12.2021
CABLE TECHNICIAN
VVD Communications
02.2016 - 10.2019
High School Diploma -
Moreno Valley Community School