Greg Macdonagh
Woodland Park,CO
Summary
Strategic founder and operator with extensive experience in scaling service-based businesses and optimizing logistics. Strong focus on improving route efficiency and customer retention through effective communication and precise documentation. Proven ability to assess new territories for profitable expansion while maintaining a clean operational framework.
Overview
9
9
years of professional experience
Work History
Field Operations Specialist and Lead Technician
Dr. Spa
Woodland Park, USA
01.2021 - Current
- Deliver high-level technical service, diagnostics, and repair for residential hot tubs across the Colorado Springs region while functioning as a core operator within a fast-moving service organization.
- Manage full-cycle fieldwork including water chemistry balancing, leak detection, pump and heater repair, electrical troubleshooting, and preventative maintenance.
- Improved route efficiency, reduced callbacks, and strengthened customer retention through precise documentation, clear communication, and reliable on-site execution.
- Educated clients on best practices and identified long-term maintenance needs, enhancing customer relationships and supporting recurring revenue.
- Applied operational discipline to scheduling, parts coordination, and service reporting, enhancing service infrastructure efficiency and scalability.
Maintenance Technician
Hoste Vacation Rentals
Colorado Springs , CO
01.2018 - 05.2021
- Responded promptly to emergency maintenance calls, ensuring swift resolution of issues.
- Performed routine maintenance on vacation rental properties, contributing to improved guest satisfaction and positive reviews.
- Utilized hand and power tools to execute repairs, maintaining property standards and minimizing downtime.
- Inspected grounds and buildings to identify and address hazardous conditions, ensuring safety for guests and staff.
- Documented all maintenance activities accurately in company tracking system.
- Maintained detailed records of all performed maintenance tasks for compliance purposes.
Education
General Studies -
Foothills College
Los Altos Hills, CA05-1995
Some College (No Degree) - Business Communication
Metropolitan State University of Denver
Denver, COSkills
- Field Operations Management
- Field Service Management
- Technical Sales
- Service Coordination
- Maintenance Oversight
- Project Management
- SaaS
- Clear communication
- Confident communication
- Client Education
- Cross-functional collaboration
- Independent operations
- Self-directed work
- High emotional intelligence
- Rapport building
Languages
English, Native
Projects
Dr. Spa Regional Service Expansion & Operations Optimization, Lead Technician / Field Operations Specialist, Service Delivery, Customer Experience, Route Optimization, Technical Diagnostics, Colorado Springs, CO, Led day-to-day field operations for Dr. Spa, delivering high-quality hot tub maintenance, diagnostics, and repair services across a diverse residential customer base. Functioned as the primary on-site representative responsible for technical accuracy, customer satisfaction, and efficient route execution. Built repeatable service processes that improved reliability, reduced downtime, and strengthened customer retention., Performed full-cycle hot tub service including water chemistry balancing, mechanical troubleshooting, leak detection, pump/heater repair, and preventative maintenance., Diagnosed complex system failures and executed repairs with minimal callbacks, improving operational efficiency and customer trust.
Timeline
Field Operations Specialist and Lead Technician
Dr. Spa
01.2021 - Current
Maintenance Technician
Hoste Vacation Rentals
01.2018 - 05.2021
General Studies -
Foothills College
Some College (No Degree) - Business Communication
Metropolitan State University of Denver