Alexander Usov
Bailey,CO
Summary
Experienced and determined Audiovisual Integrator with nearly a decade of hands-on involvement across various roles within the industry.
Proficient in a range of technical tasks including installation, servicing, and programming.
Demonstrated expertise in Control 4, Elan, RTI, URC, Pro Control, Savant, ELK, Josh AI, Lutron, Araknis, Rackus, Luxul, Cisco and many more commercial and residential brands across Audio- Visual industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Specialist
Patricks Home Theater
Denver, CO
02.2024 - Current
- As a field support specialist, primary responsibility involves providing technical assistance and support to customers or clients in the field. Troubleshooting hardware and software issues, installing and configuring equipment, conducting product demonstrations or training sessions, and ensuring that systems are operating smoothly. Responding to service calls, performing repairs or maintenance, and documenting all interactions and solutions. Strong communication and problem-solving skills.
- Provided technical support to customers and staff in the field.
- Assessed customer needs and identified best solutions for repair or replacement of components.
Sales Support Specialist II
Snap One
Denver, CO
07.2022 - 02.2024
- Playing a crucial role in facilitating the sales process and ensuring exceptional customer satisfaction
- Providing comprehensive support to both internal and external stakeholders.
- Answered customer inquiries regarding products, pricing, and availability.
- Provided technical assistance to customers in configuring product settings.
- Maintained accurate records of customer orders and inquiries.
Field Service Technician / Programmer | Network, Security and Audio Visual Integration
BRAVAS, Beautiful Places. Smart Spaces
Littleton, CO
11.2021 - 07.2022
- Experienced Installation Technician, Programmer, and Service Technician with a proven track record in fast-track and medium-sized projects
- Proficient in implementing sophisticated systems including Control 4, Savant, Elan, and network equipment.
- Responded promptly to emergency service requests from clients.
- Adjusted functional parts of devices or control instruments according to specifications.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
Installation Technician
Harrison Home Systems
Golden, CO
08.2019 - 11.2021
- Played a vital role in installations and provided limited programming expertise across renowned brands such as Savant, Lutron, Araknis, and OVRC
- Proficient in handling motorized Lutron shades and Savant audio/video devices, ensuring seamless integration into residential and commercial spaces.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Configured system settings for optimal performance and usability.
Field Technician / Installer / Programmer | IT
Xssentials,Llc
Parker, CO
08.2020 - 05.2021
- Skilled in Control 4 programming for seamless automation, specializing in whole-house audio equipment installation, calibration, and integration
- Proficient with Josh A.I
- And 4sight automations, utilizing C4-Composer for programming.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
Installation Technician / Service Technician
Paramount Audio Video Corporation
Denver, CO
10.2018 - 05.2019
- Engaged in diverse residential and commercial projects, including notable installations at Coors Field and various Denver restaurants, focusing on audiovisual systems, networks, and security solutions
- Skilled in executing basic Control 4 projects, with expertise in installing and integrating audio and video distribution systems.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
Geek Squad Home Theater Agent / DA
BEST BUY / GEEK SQUAD
Lone Tree, CO
07.2016 - 10.2018
- Executed numerous intricate installations with BBB (Best Buy For Business), including large-scale projects such as mounting over 300 TVs measuring 55 inches and up for the Ritz Carlton in Aspen
- Conducted on-site sales of products and services, managing inventory stock within a company-provided vehicle and ensuring accurate monthly counts.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
Geek Squad Field Cadet Home Theater
BEST BUY / GEEK SQUAD
Centennial, CO
10.2015 - 07.2016
- Assisted Agents in the installation of 55+ inch TVs, executing basic TV mountings, setting up sound bars, and providing fundamental client education
- Collaborated on multiple all-day jobs and commercial installations, demonstrating proficiency in wire management, surround sound systems, and universal remote systems.
- Assisted in the development of training plans for new cadets.
- Encouraged collaboration between senior and junior members in order to foster team building.
- Answered calls and evaluated emergency situations.
Project Team Specialist
BEST BUY / PROJECT TEAM
Lone Tree, CO
12.2014 - 10.2015
- Successfully completed multiple store remodels and transformations, showcasing expertise in Magnolia and Home Theater installations
- Collaborated with multiple vendors across California and Colorado to resolve floor functionality issues, ensuring seamless operations across stores.
- Conducted regular audits to evaluate accuracy of data entry into the system.
- Produced thorough, accurate and timely reports of project activities.
Sales Consultant/Microsoft Expert
BEST BUY
Centennial, CO
01.2014 - 12.2014
- Utilized effective selling skills to engage customers and craft intricate, connected solutions in a fast-paced and dynamic environment
- Demonstrated a commitment to maintaining departmental merchandising standards and effectively managed inventory levels to ensure product availability.
Sales Support/Inventory/Merchandising
BEST BUY
Murray, UT
08.2013 - 01.2014
- Conducted daily merchandising duties encompassing a range of tasks such as down stocking, sales floor planogram management, product and truck receiving, and warehouse maintenance
- Responsible for executing weekly ad sets and processing shipments and online orders efficiently.
Education
Associate's degree - Finance and Financial Services
SLCC
09.2013
US High School Diploma - Russian
ENTRADA Adult High School
08.2012
High School Diploma - Russian
TSPK Social Economic College
03.2011
High School Diploma -
Togliatti High School 6
06.2009
Associate of Arts - General Management
Togliatti Social Economic College
Togliatti, Russia06-2009
Skills
- AMPLIFIERS
- CONTROL SYSTEMS
- Tech Support
- Maintenance
- Networking
- Troubleshooting
- Forklift
- Construction
- Retail sales
- Microsoft Excel
- Time Management
- Electrical
- Appliance Repair
- Mobile Devices
- Microsoft Windows
- Microsoft Windows Server
- Field Service
- Linux
- Help Desk
- LAN
- Service Technician Experience
- Mac OS
- TCP/IP
- Computer networking
- Software troubleshooting
- Technical support
- Help desk
- Windows
- Microsoft Office
- WAN
- DNS
Certification
- Driver's License
- Low Voltage License
Additional Information
Business focused and fast adapting, professional and passionate. Quick and efficient. Knowledgeable in all in-home Tech Products, Installations, Network, Security, and Automation.
Languages
- Russian
- Ukrainian
- English
- Armenian
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
References
References available upon request.
Timeline
Field Service Specialist
Patricks Home Theater
02.2024 - Current
Sales Support Specialist II
Snap One
07.2022 - 02.2024
Field Service Technician / Programmer | Network, Security and Audio Visual Integration
BRAVAS, Beautiful Places. Smart Spaces
11.2021 - 07.2022
Field Technician / Installer / Programmer | IT
Xssentials,Llc
08.2020 - 05.2021
Installation Technician
Harrison Home Systems
08.2019 - 11.2021
Installation Technician / Service Technician
Paramount Audio Video Corporation
10.2018 - 05.2019
Geek Squad Home Theater Agent / DA
BEST BUY / GEEK SQUAD
07.2016 - 10.2018
Geek Squad Field Cadet Home Theater
BEST BUY / GEEK SQUAD
10.2015 - 07.2016
Project Team Specialist
BEST BUY / PROJECT TEAM
12.2014 - 10.2015
Sales Consultant/Microsoft Expert
BEST BUY
01.2014 - 12.2014
Sales Support/Inventory/Merchandising
BEST BUY
08.2013 - 01.2014
Associate's degree - Finance and Financial Services
SLCC
US High School Diploma - Russian
ENTRADA Adult High School
High School Diploma - Russian
TSPK Social Economic College
High School Diploma -
Togliatti High School 6
Associate of Arts - General Management
Togliatti Social Economic College
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