Alexander Vaghefi
San Diego,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Care Attendant
Tx Home goods
Solana Beach, CA
06.2023 - Current
- Provided accurate information about products and services.
- Ensured store cleanliness standards were maintained at all times.
- Greeted customers and provided customer service support.
- Handled difficult situations with tact and diplomacy.
- Resolved customer issues promptly and professionally.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Care Representative
Jimbos
Carmel Valley, CA
05.2022 - 03.2023
- Assisted in stocking shelves when needed.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Cleaned shelves and straightened items on shelves to ensure a neat appearance.
- Checked shelf inventory for accuracy.
- Restocked returned items to correct shelf or storage locations.
Childcare Assistant
Boys and Girls club of Carmel valley
Carmel Valley, CA
06.2022 - 08.2022
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Maintained a clean, organized classroom environment conducive to learning.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Accompanied children on field trips and assisted them with personal hygiene routines.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Observed and monitored the safety of all children in care.
- Provided safe and nurturing environment for children of all ages.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
Snack Bar Volunteer
Cinemapolis
Carmel Valley
02.2022 - 04.2022
- Provided friendly customer service to all patrons of the snack bar.
- Followed proper sanitation procedures when handling food items.
- Checked expiration dates on products before placing them out for sale .
- Greeted customers warmly upon entering the snack bar area .
- Replenished napkins, straws, utensils, cups and lids as needed .
- Restocked condiments such as ketchup and mustard on a regular basis.
- Assisted customers with selecting snacks, drinks, and other items.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Some College (No Degree) - Vocational-Technical Education
California State University of San Marcus
San Marcus, CASkills
- Customer satisfaction measurement
- Patience Maintenance
- Active Learning
- Stress Tolerance
- Detail Oriented
- Complaint Handling
- Dispute Mediation
- Customer Segmentation
Timeline
Customer Care Attendant
Tx Home goods
06.2023 - Current
Childcare Assistant
Boys and Girls club of Carmel valley
06.2022 - 08.2022
Customer Care Representative
Jimbos
05.2022 - 03.2023
Snack Bar Volunteer
Cinemapolis
02.2022 - 04.2022
Some College (No Degree) - Vocational-Technical Education
California State University of San Marcus