Brandon Robinson
Detroit,MI
Summary
Tech-savvy innovator with hands-on experience in mechanical technology and passion for continuous improvement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Customer Care Attendant
Universal Family Entertainment - Nonstop
10.2022 - Current
- Streamlined communication channels for improved customer relations and faster issue resolution for go karts.
- Balanced multiple janitorial tasks while consistently delivering exceptional service during busy times or high-pressure situations.
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
- Promoted a positive work environment within the team by sharing best practices and supporting colleagues during peak hours.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
Education
High School Diploma -
Fitzgerald Senior High School
23200 Ryan Road06-2024
Skills
- Detail-oriented
- Active learning
- Call center experience
- Stress tolerance
- Complaint handling
- Follow-up skills
- Customer satisfaction measurement
- Patience maintenance
- Customer service
- Problem resolution
- Technical troubleshooting
- Quality assurance
- Issue escalation
Timeline
Customer Care Attendant
Universal Family Entertainment - Nonstop
10.2022 - Current
High School Diploma -
Fitzgerald Senior High School
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