Alexander Valdez
Katy
Summary
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Intelligent it manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
29
29
years of professional experience
1
1
Certification
Work History
System Administrator
Baker Nissan
Houston, TX
11.2006 - Current
- Provided technical support to end-users on a variety of issues.
- Managed backup, user account and helpdesk systems.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Monitored system performance and identified areas of improvement.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Met with users, vendors and technicians to determine computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Provided company users with tech support for IT problems and account maintenance.
- Completed routine maintenance and repair.
IT Technician
Acher Group
Houston, TX
10.2000 - 10.2006
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up user profiles on local machines according to established standards.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Deployed operating systems.
- Acted as single point of contact for customers during technical faults and security-related events.
- Maintained inventory records of IT equipment and supplies.
- Provided training sessions for end users on how to use various software programs.
Data Disc Master
Epublishing CD/DVD Manufacturing
Houston, TX
02.1997 - 09.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Information Technology
ITT Technical Institute
Houston, TX08-2000
Skills
- Technical support scheduling
- Information confidentiality
- IT compliance
- Information security
- Technical support oversight
- IT asset management
- Local access network planning
- Technical troubleshooting
- Network administration
- IT service management
- Operating system management
- Software development
Certification
- CompTIA A+ ce certificate
- CompTIA Server+ certificate
Timeline
System Administrator
Baker Nissan
11.2006 - Current
IT Technician
Acher Group
10.2000 - 10.2006
Data Disc Master
Epublishing CD/DVD Manufacturing
02.1997 - 09.2000
Bachelor of Science - Information Technology
ITT Technical Institute
Personal Information
Title: System Administrator