Alexander Van Pham
Johns Creek,GA
Summary
Currently looking for career change.
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Life Insurance Producer
Globe Life
Johns Creek, Georgia
05.2026 - Current
- Clear understanding of life insurance coverage options was delivered to Globe Life prospects.
- Needs-based sales conversations led to presentation of Globe Life policies.
- Complete client information was gathered for insurance applications and underwriting review.
- Consistent phone and email follow-up kept leads engaged and moving forward.
Restaurant Manager
China Cafeteria
Atlanta
05.2025 - 11.2025
- Managed daily restaurant operations and staff scheduling.
- Oversaw food safety compliance and quality control procedures.
- Trained new employees on service standards and customer interaction.
Quality Analyst
Delta Mainline
Atlanta
02.2025 - 05.2025
- Conducted thorough quality assessments on software applications and systems.
- Collaborated with development teams to identify and resolve defects.
- Executed test cases and documented results for various projects.
Massage Therapist
The InterContinental - Buckhead
Atlanta, GA
06.2020 - 03.2024
- Provided a range of therapeutic massages tailored to individual client needs
- Enhanced overall health and wellness through effective massage techniques and client education
- Maintained high standards of hygiene and professionalism in the spa environment
Business Account Executive
Sales Development Academy
07.2016 - 11.2016
- Developed and maintained business accounts, achieving significant sales targets
- Coordinated with clients to address their needs and enhance customer satisfaction
Sales Development Intern
Sales Development Academy
04.2016 - 07.2016
- Assisted in developing sales strategies and managed lead generation efforts
- Qualified incoming marketing and sales leads and tracked them in CRM software
- Demonstrated products to customers, answered questions, and managed follow-ups
Cashier and Front of House
China Cafeteria
02.2009 - 06.2016
- Managed transactions with accuracy and addressed customer inquiries
- Operated cash register and handled cash, check, and credit card transactions
Customer Service Representative
JustFitness4u
10.2013 - 08.2014
- Provided excellent customer service, addressing inquiries and resolving issues
- Contributed to a positive customer experience and maintained high service standards
Sales Representative
Vector Marketing
07.2010 - 09.2010
- Engaged in direct sales, presenting and demonstrating products to potential customers
- Developed sales skills and achieved personal sales goals
Education
Certificate - Massage Therapy
Atlanta School of Massage
11.2020
N/A -
Georgia State University
GA12.2019
N/A -
Georgia College & State University
GA12.2017
N/A -
Georgia Perimeter College
GA12.2014
High School Diploma -
Johns Creek High School
GA12.2013
Skills
- Stress relief massage and body treatments
- Hydrotherapy and physiotherapy
- Trigger point and deep tissue massage
- Range of motion improvement
- Sports and Swedish massage
- Reflexology techniques
- Client nurturing and account servicing
- Call scheduling and records administration
- Sales management strategies
- Persuasive communication skills
- CRM proficiency
- Social media engagement
- Data evaluation and critical judgment
- Understanding of human behavior
- Strong knowledge of body mechanics
- Microsoft Office and Google Workspace
- Social Media Networking
- Data Evaluation
- Critical Judgment
- Strong Knowledge of Body Mechanics
- Understanding of Human Behavior
- Physiotherapy
- Microsoft Office
- Google Workspace
- Restaurant operations
- Food safety compliance
- Staff scheduling
- Inventory control
- POS systems
- Customer service
- Team leadership
- Vendor relations
- Budget control
- Team management
- Restaurant operations management
- Kitchen oversight
- Customer engagement
- Full service restaurant background
- Food service background
- Policy presentation
- Lead qualification
- CRM management
- Sales prospecting
- Client retention
- Account management
- Appointment setting
- Customer relationship
- Objection handling
- Goal orientation
- Prospecting clients
- Cold calling
- Referral generation
- Strong salesmanship
Certification
- Licensed Massage Therapist (LMT)
- Certified Massage Therapist (CMT)
- Deep Tissue and Neuromuscular Therapy
- Swedish and Seated Massage
- Spa Therapies and Reflexology
- CPR
Serviceandleadership
- Children's Miracle Network Georgia College & State University Dance Marathon, Volunteer, 01/01/14 - 01/01/16
- ZTA Thriller 5k, Volunteer, 01/01/14 - 01/01/16
- Broadway Dreams Foundation, Volunteer, 01/01/09 - 01/01/11
- Johns Creek Theatre Camp, Volunteer, 01/01/12 - 01/01/13
- Johns Creek Relay for Life, Volunteer, 01/01/12
- Jamming4Julia Georgia College, Volunteer, 01/01/14 - 01/01/15
- Atlanta Junior Rowing Association, Spring Captain, 01/01/13
- Theta Chi Fraternity, Georgia College & State University, Pledge Class VP, 01/01/14
- Theta Chi Fraternity, Georgia College & State University, Assistant Recruitment Chair, 01/01/15
- Theta Chi Fraternity, Georgia College & State University, Alumni Relations, 01/01/16
- Children's Miracle Network Georgia College & State University Dance Marathon, DM Section Leader, 01/01/15 - 01/01/16
Timeline
Life Insurance Producer
Globe Life
05.2026 - Current
Restaurant Manager
China Cafeteria
05.2025 - 11.2025
Quality Analyst
Delta Mainline
02.2025 - 05.2025
Massage Therapist
The InterContinental - Buckhead
06.2020 - 03.2024
Business Account Executive
Sales Development Academy
07.2016 - 11.2016
Sales Development Intern
Sales Development Academy
04.2016 - 07.2016
Customer Service Representative
JustFitness4u
10.2013 - 08.2014
Sales Representative
Vector Marketing
07.2010 - 09.2010
Cashier and Front of House
China Cafeteria
02.2009 - 06.2016
Certificate - Massage Therapy
Atlanta School of Massage
N/A -
Georgia State University
N/A -
Georgia College & State University
N/A -
Georgia Perimeter College
High School Diploma -
Johns Creek High School