Alexander Vasquez
Meridian,Idaho
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5+ years of progressive IT experience.
Overview
11
11
years of professional experience
Work History
Senior Systems Administrator / IT Admin
Cobalt Truck Equipment
12.2021 - Current
- Administer enterprise and client infrastructure, including Active Directory, end-user management, group policies, patch management, system, and application security, and compliance controls
- Perform system administration, configuration, and troubleshooting workflows and resolutions
- Monitor enterprise systems performance, analyze logs for troubleshooting, and implement best practices and standards in collaboration with leadership
- Manage MIT service and provide technical assistance for escalated incidents, end-user account provisioning/deprovisioning, and VoIP-related services
- Plan, implement, manage, and monitor security and compliance solutions for Microsoft 365 and hybrid environments.
ICQA Data Analyst
Amazon LLC
11.2020 - 11.2021
- Research defect trends for Amazon Robotics Sort Center and report findings to senior leadership
- Ensure inventory-related SoX compliance and develop tools for data automation using Python and VBA
- Utilize QuickSight, Tableau, Kibana, etc., for data analysis.
Authorized Repair Technician
Contractor
08.2018 - 11.2020
- Diagnosed technical issues and provided solutions for on-site installation, repair, maintenance, and testing
- Documented processes and built positive client relationships.
Customer Relations
Model Home Furnishings Eagle
06.2016 - 08.2020
- Resolved high-level complaints and ensured prompt communication and follow-up
- Maintained records of customer complaints and facilitated resolution processes.
Senior Expert
T-Mobile US
12.2012 - 01.2017
- Resolved escalated customer issues and provided support in supervisor calls
- Assisted with system upgrades and provided training when necessary.
Education
Associate of Arts - History And Political Science
College of Western Idaho
Nampa, ID05.2018
Skills
- Microsoft Administrator
- Salesforce Administrator
- SharePoint Developer
- Python/VBA
- VoIP Systems
- Network Security
- Email Systems Administration
- System Troubleshooting
- Server Hardware Maintenance
- User Support
- IT Security Management
- Wireless Networking
References
- Steve Higley, 208-869-2227
- Alex Azcuenaga, 208-602-6583
- Jessica Wallace, 208-871-8654
Hobbies and Interests
- Computers
- Mobile Devices
- Engineering Sciences
- Guitarist/Vocalist
- Auto Mechanics
- Combat Sports / MMA
- Being the best Dad
Timeline
Senior Systems Administrator / IT Admin
Cobalt Truck Equipment
12.2021 - Current
ICQA Data Analyst
Amazon LLC
11.2020 - 11.2021
Authorized Repair Technician
Contractor
08.2018 - 11.2020
Customer Relations
Model Home Furnishings Eagle
06.2016 - 08.2020
Senior Expert
T-Mobile US
12.2012 - 01.2017
Associate of Arts - History And Political Science
College of Western Idaho
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