ALEXANDER VELASCO
Hackensack,NJ
Summary
Customer-focused team member with a background in reception, administrative support, and day-to-day coordination in busy environments. Known for training new employees, adapting quickly to changing needs, and helping improve seasonal operations while maintaining accuracy, professionalism, and strong customer service.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Member
Whole Foods Market
Paramus, New Jersey
09.2023 - Current
- Communicated professionally with customers and coworkers, addressing questions and concerns to enhance customer satisfaction.
- Coordinated daily tasks with coworkers and supervisors to streamline operations and ensure timely customer service.
- Adapt quickly to changing procedures and operational needs while maintaining service quality and organization.
- Support increased seasonal demand by balancing regular responsibilities with a 15% increase in holiday catering orders.
- Collaborated with team members to design product displays and promotional signage, contributing to an organized and inviting shopping environment.
- Train new employees on job responsibilities, workplace procedures, and company expectations to support successful onboarding.
- Earned Employee of the Month recognition in March 2025 for a positive attitude, strong work ethic, and job performance.
Team Member
Pizza Hut
Hackensack, New Jersey
08.2022 - 09.2023
- Resolved customer inquiries in person and over the telephone, ensuring prompt information delivery and courteous service.
- Balanced multiple priorities during busy periods, ensuring accuracy and a professional customer experience.
- Collaborated with coworkers to prepare for peak-demand periods, contributing to a 20% improvement in Super Bowl Sunday performance compared with the previous benchmark.
- Supported daily operations, executing opening and closing procedures, cash handling, and ensuring shift readiness.
- Helped foster a positive, cooperative work environment through respectful communication and teamwork.
Education
Bachelor's Degree - Economics, Business Administration
William Paterson University
Wayne, New Jersey01-2022
Skills
- Customer service
- Inquiry resolution
- Cash handling
- Office and Administrative Support
- Task coordination
- Time management
- Task prioritization
- Microsoft Office Suite
- Team collaboration
- Problem-solving
- Customer Engagement
Personal Information
Title: OFFICE ASSISTANT | CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT
Certification
- Diploma in Reception Skills — Alison.com, 2026
- Associate Professional in Human Resources (aPHR) — HR Certification Institute (HRCI), 2026
Timeline
Team Member
Whole Foods Market
09.2023 - Current
Team Member
Pizza Hut
08.2022 - 09.2023
Bachelor's Degree - Economics, Business Administration
William Paterson University