Alexander Villazon
CHICAGO,IL
Summary
Dedicated hospitality professional with a strong focus on customer service and teamwork. Skilled in multitasking, addressing inquiries, and maintaining organized environments. Adaptable to dynamic settings, consistently meeting customer needs while fostering a positive experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Insurance Broker
Founders Financial Group
Scottsdale, AZ
01.2026 - Current
- Reviewed carrier guidelines to identify suitable insurance products for individual and business clients.
- Assisted clients with policy selection aligned to coverage needs and budget requirements.
- Prepared quotes, applications, and renewal paperwork with attention to accuracy and completeness.
- Coordinated with underwriters to gather documentation and resolve processing issues promptly.
- Explained policy terms, exclusions, and coverage options in clear, client-friendly language.
Server
First Watch
Naples, FL
08.2025 - 01.2026
- Delivered attentive table service while accurately taking orders and responding to guest needs
- Presented menu knowledge to guide guests through breakfast, lunch, and brunch selections
- Communicated special requests and dietary restrictions clearly to kitchen staff
- Processed orders through POS system with accuracy and efficiency
- Supported team workflow by resetting tables and preparing sections for next guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Egg Harbor Cafe
Naperville, IL
06.2024 - 07.2025
- Greeted guests promptly and created a welcoming dining experience.
- Took accurate orders and entered requests into the POS system.
- Took accurate orders and entered requests into the POS system.
- Coordinated with kitchen staff to ensure timely food delivery.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
Hardscaper
Prairie Path Group
La Grange, IL
02.2024 - 05.2024
- Prepared grade, base materials, and compaction for durable patio and walkway foundations.
- Installed pavers, retaining walls, and edging to complete custom hardscape layouts.
- Interpreted site plans and layout markings to place structures accurately and consistently.
- Operated skid steers, plate compactors, and hand tools during hardscape installation.
- Assisted with material loading, staging, and cleanup to keep projects moving efficiently.
- Used rakes and shovels to spread, level and smooth concrete.
Car Porter
Ford
Naperville, IL
10.2023 - 01.2024
- Parked, retrieved, and staged vehicles to support efficient dealership operations.
- Moved vehicles safely between service, sales, and storage areas to maintain organized lot flow.
- Inspected inventory for damage, cleanliness, and readiness before customer delivery.
- Verified fuel levels, tire pressure, and basic condition checks before vehicle handoff.
- Maintained clean lot conditions by removing debris and arranging vehicles by assignment.
Busser
Colonial Cafe
Naperville, IL
01.2022 - 07.2022
- Reset tables quickly to maintain smooth dining room turnover and guest readiness.
- Cleared dishes, glassware, and utensils to support efficient service flow.
- Sanitized tables, chairs, and high-touch surfaces to uphold cleanliness standards.
- Refilled condiments, silverware, napkins, and beverage stations for guest convenience.
- Monitored dining areas for spills, debris, and empty stations needing immediate attention.
- Supported opening and closing tasks, including side work and floor readiness.
Education
High School Diploma -
Naperville Central High School
Naperville, ILSkills
- Claims handling
- Underwriting principles
- Sales presentations
- Client consultations
- Commission sales
- Cold outreach
- Insurance sales
- Guest engagement
- Cash handling
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
- Menu memorization
Certification
- Licensed life insurance license
- IL Basset
Timeline
Insurance Broker
Founders Financial Group
01.2026 - Current
Server
First Watch
08.2025 - 01.2026
Server
Egg Harbor Cafe
06.2024 - 07.2025
Hardscaper
Prairie Path Group
02.2024 - 05.2024
Car Porter
Ford
10.2023 - 01.2024
Busser
Colonial Cafe
01.2022 - 07.2022
High School Diploma -
Naperville Central High School