Xavier Thompson
Alexandria,LA
Summary
Dynamic insurance professional with a proven track record at Union National Life Insurance, excelling in policy development and client satisfaction. Recognized for award-winning sales performance and expertise in life and health insurance. A proactive team player, I foster strong client relationships while driving continuous improvement initiatives to enhance service delivery.
Overview
24
24
years of professional experience
Work History
Insurance Broker
Family First Life
10.2020 - Current
- Developed tailored insurance solutions to meet diverse client needs.
- Conducted comprehensive risk assessments to identify coverage gaps.
- Educated clients on policy options and benefits, enhancing understanding and engagement.
- Negotiated competitive rates with insurance carriers to optimize client offerings.
- Built and maintained strong client relationships through effective communication and personalized service.
- Train new agents on industry best practices and client engagement techniques.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Manager
Union National Life Insurance
03.2008 - 09.2020
- Led insurance policy development initiatives to enhance product offerings and customer satisfaction.
- Implemented streamlined claims processing protocols, resulting in improved turnaround times for clients.
- Developed training programs for staff, increasing team efficiency and knowledge in insurance operations.
- Analyzed market trends to inform strategic planning and improve competitive positioning within the industry.
- Established performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Mentored junior staff, fostering professional growth and enhancing overall departmental capabilities.
- Executed comprehensive risk assessments, identifying opportunities for coverage enhancements and client education initiatives.
- Fostered a positive workplace culture that promoted collaboration among staff members, resulting in increased employee satisfaction and reduced turnover rates.
Coreman
US Navy
01.2002 - 10.2007
- Administered medical care and emergency response in high-pressure environments.
- Assisted in patient assessment and triage, ensuring prompt treatment delivery.
- Implemented infection control measures, enhancing patient safety outcomes.
- Coordinated logistics for medical supplies, optimizing resource utilization.
- Administered medications and treatments as prescribed by physicians.
- Supported humanitarian missions by providing essential medical care to affected populations in disaster-stricken areas.
Education
High School Diploma -
Bolton High School
Alexandria, LA01-2002
Skills
- Proactive team player
- Sales presentations
- Claims handling
- Driven
- Life and health insurance
- Claims reporting systems
- Commission-based sales
- Policy coverage expert
- Award-winning sales professional
- Top-rated sales performance
- Excellent communication skills
- Customer service
- Business planning
Accomplishments
- Exceeded sales goals by 50% in Third Quarter of 2017.
- Won "Service Excellence Award" for playing instrumental role in driving record-high sales.
- Received the “All-Star Award” for earning $[15,000] in commissions and securing $17.8 million in life insurance sales.
- Managed the accounts of more than 347 policyholders each quarter.
- Supervised team of 12 staff members.
Timeline
Insurance Broker
Family First Life
10.2020 - Current
Insurance Manager
Union National Life Insurance
03.2008 - 09.2020
Coreman
US Navy
01.2002 - 10.2007
High School Diploma -
Bolton High School