Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEXANDER WALKER

Summary

Offering solid foundation in technology and analytical skills, eager to learn and grow in dynamic IT environment. Brings strong capacity for understanding IT infrastructure and network systems, demonstrating quick adaptability and commitment to acquiring new skills. Ready to use and develop technical troubleshooting and system optimization abilities in IT Operations Analyst role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Operations Analyst

Accenture Federal Services
Arlington, VA
01.2022 - 11.2023
  • Imaged and deployed 5 to 10 laptops weekly for new contractors and new joiners
  • Installed and performed minor repairs to hardware, software or peripheral equipment
  • Assisted users with laptop lockouts
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds, and in various job positions
  • Assisted customers with various types of technical issues via email, live chat, and telephone
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting
  • Provided support to end-users in troubleshooting application issues.
  • Improved system performance through proactive identification and resolution of technical issues.
  • Managed inventory of IT assets, ensuring regular updates to asset tracking systems and adhering to organizational policies for disposal or replacement.

Education

Information Technology

YearUp
Washington, DC
06-2022

Information Technology

Prince George's Community College
Upper Marlboro, MD
01-2027

Skills

  • IT asset management
  • Hardware troubleshooting
  • Network troubleshooting
  • Software troubleshooting

Certification

CompTIA A+

Timeline

IT Operations Analyst

Accenture Federal Services
01.2022 - 11.2023

Information Technology

YearUp

Information Technology

Prince George's Community College
ALEXANDER WALKER