Alexander Westmorland
Troy,MI
Summary
Driven sales and marketing professional with expertise in customer service, management, and strategic relationship-building. Demonstrated success in boosting revenue and elevating customer satisfaction. Committed to applying my skills and experience to contribute to a dynamic team’s success in achieving ambitious goals.
Overview
6
6
years of professional experience
Work History
Management Assistant
Enterprise Mobility
12.2023 - 10.2024
- Achieved a 14.3% increase in revenue per unit, showcasing exceptional negotiation skills and deep understanding of business strategies.
- Managed operations, including fleet maintenance and underwriting processes, achieving a $6 reduction in cost per vehicle.
- Implemented new marketing and fleet management strategies ensuring customer satisfaction and increasing transaction volume by 18.2%.
Management Trainee
Enterprise Mobility
11.2022 - 12.2023
- Served as the first point of contact by greeting and assisting customers, addressing inquiries, and providing exceptional front-line service to enhance the customer experience.
- Achieved remarkable recognition with 13 customer commendations in one month leading to a 97% overall rating, highlighting a commitment to outstanding service and client satisfaction
- Developed key account relationships, facilitating shared business advancement leading to a 200% growth in collaborative business
Axe Throwing Coach
The Hub Stadium
12.2018 - 05.2022
- Provided personalized coaching to over 1,500 clients, achieving a 98% positive feedback rate and exemplifying a strong customer-centric approach to service excellence
- Led the mobile axe throwing trailer initiative, organizing events that increased brand visibility and customer engagement
Education
B.S. - Marketing
Oakland University
Rochester Hills, MI04.2022
Skills
Lead generation
Recordkeeping
Client relationships
Customer engagement
Report generation
Leadership Experience
- Vice President, Theta Chi Fraternity, Oakland University, 01/01/21, 12/01/21
Led 13 committees to enhance chapter operations and increase on-campus engagement, culminating in the recognition of our efforts with the prestigious Chapter Achievement Award.
- Pledge Educator, Theta Chi Fraternity, Oakland University, 01/01/20, 12/01/20
Created an 8-week pledge education program, enhancing leadership skills and community engagement among new members while achieving a 100% retention rate.
- Recruitment Chair, Theta Chi Fraternity, Oakland University, 01/01/19, 12/01/19
Orchestrated a campus-wide recruitment campaign, increasing membership by 30% through strategic marketing and outreach.
Timeline
Management Assistant
Enterprise Mobility
12.2023 - 10.2024
Management Trainee
Enterprise Mobility
11.2022 - 12.2023
Axe Throwing Coach
The Hub Stadium
12.2018 - 05.2022
B.S. - Marketing
Oakland University
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