Alexander Wheeler
Reno
Summary
Resourceful and highly skilled VIP Services Supervisor within the hospitality industry focused on business marketing. Specialized in high productivity and efficient task completion. Known for enhancing guest satisfaction and driving customer loyalty through strategic planning and execution of personalized service initiatives. Proven ability to maintain confidentiality while ensuring a luxurious and memorable experience for all guests.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
VIP Services Supervisor
Grand Sierra Resort and Casino
Reno
07.2020 - Current
- Collaborated with various departments to fulfill guest requests efficiently.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support including data entry and preparing routine reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Lead
Grand Sierra Resort and Casino
Reno
08.2018 - 07.2020
- Assigned rooms, issued keys, and provided information on hotel services.
- Handled administrative duties such as filing paperwork and preparing reports.
- Trained and mentored new front desk staff on procedures and customer service.
Bell/Valet Dispatch
Nugget Casino Resort
Reno
08.2015 - 08.2018
- Greeted guests and provided information on the property, directions and local attractions.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
Education
Associate of Arts - Humanities
Lassen Community College
Susanville, CA 09.2011 - 05.2015
Long Valley Charter High School
Susanville, CASkills
- Workflow optimization
- Attention to detail
- Team collaboration
- Staff training and development
- Brand awareness
- Reporting and documenting
- Financial management
References
References available upon request.
Timeline
VIP Services Supervisor
Grand Sierra Resort and Casino
07.2020 - Current
Front Desk Lead
Grand Sierra Resort and Casino
08.2018 - 07.2020
Bell/Valet Dispatch
Nugget Casino Resort
08.2015 - 08.2018
Associate of Arts - Humanities
Lassen Community College
09.2011 - 05.2015
Long Valley Charter High School