Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in a few establishments.
Hi, I’m
Ana Flores Jaralillo
Summary
Overview
8
years of professional experience
Work History
Yaamava Resort And Casino
VIP Services Supervisor
10.2022 - Current
Job overview
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Yaamava Resort And Casino
Lead VIP Services Concierge
03.2022 - 10.2022
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Carl's Jr
Cashier
09.2015 - 11.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
Mt San Jacinto CollegeSan Jacinto, CA
Associate of Science from Business Administration
05.2021
University Overview
Skills
Efficient in POS Systems
Excellent Customer Service Skills
Ability to Work in a Diverse Environment
Effective Communicator
Ability to Perform Well Under Pressure
Team Mentality
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
VIP Services Supervisor
Yaamava Resort And Casino
10.2022 - Current
Lead VIP Services Concierge
Yaamava Resort And Casino
03.2022 - 10.2022
Cashier
Carl's Jr
09.2015 - 11.2017
Mt San Jacinto College
Associate of Science from Business Administration
Similar Profiles
Meyer Suherman-SilitongaMeyer Suherman-Silitonga
3rd Cook at Yaamava Resort and Casino3rd Cook at Yaamava Resort and Casino
RONNIE CLARINRONNIE CLARIN
Public Safety Assistant at Yaamava Resort and Casino at San ManuelPublic Safety Assistant at Yaamava Resort and Casino at San Manuel
ANDREW TORREANDREW TORRE
Lead Groundskeeper at Yaamava Resort and CasinoLead Groundskeeper at Yaamava Resort and Casino
Karina RosalesKarina Rosales
Office Coordinator at Yaamava Resort and CasinoOffice Coordinator at Yaamava Resort and Casino
Pablo R. VELAZQUEZPablo R. VELAZQUEZ
VIP Services - Supervisor at The Cosmopolitan of Las VegasVIP Services - Supervisor at The Cosmopolitan of Las Vegas