Alexander Williams
Plant City,FL
Summary
Detail-oriented Quality Assurance Analyt that brings proven experience in defect identification, documentation and reporting. Not shy about raising concerns or advocating for customers' needs. Expert in writing test plans and test cases.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
Paramount
Fort Lauderdale, FL
04.2019 - 02.2024
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Developed, documented, and executed manual tests for web-based applications.
- Performed functional, system integration, regression, user acceptance testing.
- Identified and tracked software defects using bug tracking systems.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Created comprehensive test cases based on technical specifications or customer requests.
- Participated in daily scrum meetings providing status updates on projects assigned.
Bank and Loan Services Lead/Help Desk Support Specialist
First Data
Coral Springs, FL
10.2016 - 03.2019
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Social Media Coordinator
CBS Interactive, CBS Sports
Fort Lauderdale, FL
06.2011 - 09.2016
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Researched current trends in the industry to identify opportunities for growth through new social media channels.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
- Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-2002
Skills
- Test Planning
- Test case development
- Bug tracking
- Improvement Recommendations
- QA reporting
- Critical thinking abilities
- Manual Testing
- Quality Assurance
- User Acceptance Testing
- Requirements Analysis
- Test Plan Development
- Mentoring and training
- Software testing expertise
References
References available upon request.
Timeline
Quality Assurance Analyst
Paramount
04.2019 - 02.2024
Bank and Loan Services Lead/Help Desk Support Specialist
First Data
10.2016 - 03.2019
Social Media Coordinator
CBS Interactive, CBS Sports
06.2011 - 09.2016
High School Diploma -
Coconut Creek High School