Alexander Williams
Tacoma,WA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Tacoma, WA
07.2024 - Current
- Investigated accidents or incidents occurring during shift hours.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Conducted weekly inventory of supplies, equipment, and food items.
Shift Supervisor
Starbucks
Portland, OR
10.2015 - 06.2024
- Resolved conflicts between staff members in a timely manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Coordinated with other departments to ensure smooth workflow between shifts.
Education
Some College (No Degree) - Information Technology
Arizona State University
Tempe, AZSkills
- Safety reviews
- Inventory Control
- Schedule Management
- Labor and food cost control
- Customer-Oriented
- Business Administration
- Staff Motivation
- Training and mentoring
- Project Management
- Continuous Improvement
Affiliations
- Adventuring Rock Climber
- Avid Reader, currently reading the 3 Body Problem
- Seasoned Dungeons and Dragons Player
Accomplishments
- Outstanding Partner of the Quarter
- Completed Hood to Coast Realy Race with my team in under 34 hours
- My greatest accomplishment is achieving a work life balance that lets me live a full and happy life
Languages
Arabic
Elementary
Arabic Learning
- Started to learn Arabic so I can communicate with my girlfriends family.
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Shift Supervisor
Starbucks
10.2015 - 06.2024
Some College (No Degree) - Information Technology
Arizona State University