ALEXANDER WILLIAMS
Summary
Results-driven Insurance Authorization Specialist skilled in securing authorizations and verifying benefits. Proven track record of reducing claim denials and improving patient satisfaction through strong communication and organizational skills, ensuring compliance and operational efficiency in high-pressure healthcare environments.
Overview
8
8
years of professional experience
Work History
Insurance Authorization Specialist
Serenity Mental Health Centers
12.2025 - Current
- Coordinated with insurance providers to secure approvals and verify benefits, effectively resolving authorization issues to facilitate timely access to services.
- Processed prior authorizations and insurance verifications for procedures, medications, and specialty services to ensure compliance and expedite patient care.
- Maintained accurate patient records in EMR systems and collaborated with team members to address time-sensitive cases, enhancing overall patient outcomes.
Licensed Health Insurance Agent
American Health Marketplace
01.2023 - 12.2025
- Determined plan eligibility and coverage details per state and federal rules, translating policy to clients to ensure informed selections.
- Reviewed client information, documented findings, and ensured data accuracy and HIPAA compliance to maintain regulatory standards.
- Resolved escalated inquiries with empathy and precision, meeting production and quality standards to enhance member satisfaction and retention.
Stock Clerk
Publix
02.2018 - 12.2022
- Resolved inventory discrepancies to ensure accurate stock levels in high-volume environments.
- Organized shelves and labeled items accurately to facilitate efficient retrieval and inventory management.
- Received and stocked products on shelves in accordance with store guidelines.
- Assisted customers in locating items and answering product inquiries.
- Maintained cleanliness and organization of storage areas and sales floor.
Education
River City Science Academy
01-2018
Skills
- Authorization processes
- Claims processing
- Insurance verification
- HIPAA compliance
- Quality standards
- Data entry accuracy
- Multi-system navigation
- Client communication
References
Available upon request.
Timeline
Insurance Authorization Specialist
Serenity Mental Health Centers
12.2025 - Current
Licensed Health Insurance Agent
American Health Marketplace
01.2023 - 12.2025
Stock Clerk
Publix
02.2018 - 12.2022
River City Science Academy