Alexander Winkley
Benicia,CA
Summary
Results-driven IT Consultant with a strong focus on customer relationship management and user training. Expertise in system installation and technical support ensures high compliance and user satisfaction. Prepared to enhance client operations through tailored training and effective communication.
Overview
21
21
years of professional experience
Work History
IT Consultant
WTFSupportline
Benicia
07.2012 - Current
- Implemented software upgrades and system installations for clients.
- Assisted users with troubleshooting and resolving technical issues by maintaining effective communication channels.
- Managed prospective client inquiries promptly and effectively.
- Provided direct/group learning sessions on new/updated processes, software, and tools, scaled to client's needs.
- Conducted system audits to ensure compliance with most current best practices.
- Conducted regular maintenance checks on servers, networks, storage devices.
Online Communications Chairperson
Relay for Life (American Cancer Society)
Benicia, CA
01.2012 - 01.2014
- Facilitated communication between team members and community partners.
- Thoughtfully contributed to committee plans and strategic decision making.
- Oversaw logistics for events, ensuring proper setup and supplies.
- Managed donor relations to foster long-term support for cancer initiatives.
Manager
Pizza Pirate
Benicia, California
02.2005 - 03.2011
- Trained new employees on food safety and customer service standards.
- Coordinated inventory management to ensure ingredient availability and reduce waste.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored kitchen operations for compliance with health regulations and safety protocols.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Benicia High School
Benicia06-2006
Some College (No Degree) - General Studies
DVC
Skills
- System installation
- Network troubleshooting
- Software upgrades
- System auditing
- Effective communication
- User training
- Customer relationship management
Timeline
IT Consultant
WTFSupportline
07.2012 - Current
Online Communications Chairperson
Relay for Life (American Cancer Society)
01.2012 - 01.2014
Manager
Pizza Pirate
02.2005 - 03.2011
High School Diploma -
Benicia High School
Some College (No Degree) - General Studies
DVC