Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Alexander Woode

Dallas

Summary

Innovative and data-driven Business Analyst with over 9 years of experience leading analytical strategy, business transformation, and process optimization in high-stakes environments. Known for bridging the gap between business needs and technical solutions. Proficient in implementing scalable systems, streamlining data flows, and delivering actionable insights that support executive decision-making and operational efficiency.

Overview

9
9
years of professional experience

Work History

Senior Business Analyst

Iron Mountain
12.2021 - 04.2025
  • Led training and mentorship programs for all incoming Business Analysts, providing hands-on coaching in technical tools, documentation standards, and business process workflows.
  • Served as a team lead, coordinating day-to-day analytical operations and acting as the primary point of contact between cross-functional departments.
  • Directed onboarding processes and knowledge transfer sessions to ensure consistent delivery of operational excellence across the team.
  • Managed over 35,000 accounts in billing, invoicing, and reconciliation, ensuring accuracy and compliance.
  • Created and delivered billing management reports for internal stakeholders to enhance financial tracking.
  • Developed and maintained Standard Operating Procedures (SOPs) to optimize internal processes.
  • Analyzed, researched, and resolved external and internal technical application issues via the IMHERE platform.
  • Facilitated data onboarding from Bank of New York, ensuring seamless integration into DDC, Promerit, and MDC applications.
  • Conducted application testing to validate system functionality and support operational teams.

Business Analyst

Bank of New York
09.2016 - 11.2021
  • Designed and led onboarding programs for new Business Analysts, mentoring junior team members in documentation, testing methodologies, and workflow optimization.
  • Functioned as a team lead and subject matter expert (SME), guiding process improvements and best practices across departments.
  • Served as a Subject Matter Expert (SME) in application testing and data migration, ensuring seamless transition across platforms.
  • Participated in all testing environments including Sandbox, Dive, Expo, UAT, and Production phases.
  • Acted as a liaison between technical support and business operations, ensuring smooth communication and resolution of issues.
  • Developed and delivered training programs for incoming Business Analysts, covering business processes, workflows, and analytics.
  • Authored and maintained Standard Operating Procedures (SOPs) to improve efficiency and compliance.
  • Monitored, tracked, and transferred client system issues from SharePoint to the Jira platform for resolution.
  • Provided technical support and troubleshooting for external clients’ application system issues.
  • Managed new and existing external user application setups, ensuring seamless integration.
  • Oversaw business unit emails, ensuring timely and professional communication in line with company standards.

Education

MBA - Finance

Keller Graduate School of Management, Devry University
07.2016

B.S. - Legal Studies

Everest University
06.1998

Skills

  • Strategic Business Analysis
  • Data Analytics & Visualization
  • Financial & Operational Reporting
  • Process Optimization & SOP Development
  • Stakeholder & Client Engagement
  • UAT & Application Testing
  • Agile & Waterfall Methodologies
  • Cross-Functional Collaboration
  • Tools: Microsoft SQL, Excel (PivotTables, Power Query), Access, PowerPoint, Visio
  • Platforms: JIRA, Confluence, SharePoint, IMHERE, Promerit, DDC, MDC
  • Testing & QA: UAT, Regression Testing, Functional Testing
  • Environments: Agile, Waterfall, Hybrid
  • Visualization: Tableau, Power BI (basic)

Accomplishments

  • Developed an organizational change management strategy for 100 employees as a Lead Analyst.
  • Designed a workflow solution for Bank of New York, resulting in 25 percent increase in annual revenue.
  • Coordinated cross-functional teams and provided business analysis for 10 projects totaling $2million.
  • Led team to meet 20% of SLAs by streamlining business processes and identifying areas for improvement.

Languages

French
Professional Working
English
Full Professional

Interests

  • Music
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy helping others and giving back to the community
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Senior Business Analyst

Iron Mountain
12.2021 - 04.2025

Business Analyst

Bank of New York
09.2016 - 11.2021

B.S. - Legal Studies

Everest University

MBA - Finance

Keller Graduate School of Management, Devry University

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