Alexander Yohannes
Boston,MA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Security Officer
Northeast Security
Boston, MA
09.2023 - Current
- Patrolling and monitoring multiple premises to detect any irregularities, which may include suspicious behavior or security breaches.
- Observe and report incidents or suspicious activity.
- Communicate with local law enforcement units and fire departments as necessary.
- Operation of mobile unit to monitor the exterior premises.
- Conduct foot patrols of the premises.
- Write detailed reports on incidents that occurred on the premises daily.
- Maintain Proper use, completion and submission of all forms associated with patrol activities and/or duties.
- Respond to incidents regarding security and safety concerns.
Barista
Starbucks
Boston, MA
02.2024 - 01.2025
- Greeting customers, taking orders, and creating quality beverages
- Following recipes and presentation standards, and preparing food and drinks
- Keeping the store clean and organized, and maintaining equipment
- Replenishing supplies, stocking coffee brewing equipment, and maintaining pastries and cookies
- Supporting with opening and closing the store, cash handling, and safety and security
Customer Service Associate
Walgreens
Boston, MA
08.2022 - 10.2023
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Customer Service Associate
TJ Maxx, TJX Companies
Boston, MA
08.2022 - 09.2023
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
Receptionist
YMCA of Greater Boston
Boston, MA
06.2022 - 09.2023
- Greet and assist members, guests, and staff in a friendly, professional manner.
- Answer phone calls, emails, and other inquiries promptly, providing information about programs, services, and membership.
- Handle member check-ins, program registrations, and provide general facility information.
- Address member concerns and resolve issues or escalate them as needed.
Education
Associate of Arts - Business Administration
Roxbury Community College
Boston, MA05-2025
High School Diploma -
Boston Latin Academy
Boston, MA06-2023
Skills
- Multitasking
- Team management
- Analytical
- Flexible and adaptable
- Computer skills
- Training & Development
- Conflict resolution
- Excellent communication
Timeline
Barista
Starbucks
02.2024 - 01.2025
Security Officer
Northeast Security
09.2023 - Current
Customer Service Associate
Walgreens
08.2022 - 10.2023
Customer Service Associate
TJ Maxx, TJX Companies
08.2022 - 09.2023
Receptionist
YMCA of Greater Boston
06.2022 - 09.2023
Associate of Arts - Business Administration
Roxbury Community College
High School Diploma -
Boston Latin Academy
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