Alexander Zverev
Saint Charles,MO
Summary
Detail-oriented Operations Assistant with a strong background in customer support and organizational management. Known for adherence to policy and procedure, ensuring efficient project management and training of new staff to enhance service quality.
Overview
9
9
years of professional experience
Work History
Operations Assistant/Fraud Account Supervisor
Citibank
O'Fallon, MO
11.2023 - Current
- Assisted with escalated customer concerns and transactions to ensure accuracy and efficiency.
- Supported daily operations by managing assigned projects and coordinating with team members on daily tasks.
- Maintained organized documentation of client interactions to enhance service quality.
- Utilized banking software to manage accounts and facilitate customer inquiries effectively.
- Collaborated with departments to streamline workflows and improve communication processes.
- Trained new staff on operational protocols and company policies for seamless onboarding.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Head Cashier
Menards
City Of Saint Peters, MO
06.2017 - 09.2020
- Supervised cash handling operations, ensuring accuracy and compliance with company policies.
- Trained new cashiers on register systems and customer service protocols to enhance team performance.
- Implemented strategies to improve transaction speed and customer satisfaction during peak hours.
- Managed inventory levels for cash drawers, reducing discrepancies through meticulous record-keeping.
- Collaborated with management on scheduling to optimize staff coverage during busy periods.
- Conducted regular audits of cash registers to maintain financial integrity and operational efficiency.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT2026
Bachelor of Arts - Cinema
Lindenwood University
Saint Charles, MO12-2020
Associate of Arts - General Education
Saint Charles Community College
City Of Saint Peters, MO06-2018
High School Diploma -
Francis Howell Central High School
Cottleville, MO05-2016
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- MS office
- Policy and procedure adherence
- Work Planning and Prioritization
- Administrative support
- Organizational management
Accomplishments
- Collaborated with a team of 5 in the development of First Call Resolution training improvements.
- Achieved increased first call resolution by updating the verification protocol for fraud reviews.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Interests
- Avid Reader
- Enjoys participating in weightlifting for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Watching Movies and TV Shows
- Experimenting with different creative mediums, like photography, videography, and photo editing, to expand skills and techniques
Timeline
Operations Assistant/Fraud Account Supervisor
Citibank
11.2023 - Current
Head Cashier
Menards
06.2017 - 09.2020
MBA - Business Administration
Western Governors University
Bachelor of Arts - Cinema
Lindenwood University
Associate of Arts - General Education
Saint Charles Community College
High School Diploma -
Francis Howell Central High School