Jonathan Rosales
Surprise,AZ
Summary
People oriented and positive individual looking to build a career with a company with high positive core values. With a background in data collection, monetary calculations, and high-level customer service experience which makes me an asset to any team.
Overview
8
8
years of professional experience
Work History
Fraud & Claims Operations Representative
Wells Fargo
08.2023 - Current
- Increased customer satisfaction by addressing and resolving claims in a timely manner.
- Performed complex support tasks by utilizing solid communication, verbal and written skills to fulfill job duties.
- Oversaw multiple claim types and took appropriate action using multiple systems.
Package Handler
FedEx
04.2023 - 08.2023
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Work in team or independent settings
- Manage timekeeping on daily and weekly basis.
Team Leader
eSquared Communications
02.2019 - 04.2023
- Managed and coordinated team to complete orders and meet customer satisfaction
- Prepared Excel reports weekly and present to leadership
- Responded to customer question regarding orders
- Investigated and resolved discrepancies with client orders
- Organized client data through excel spreadsheets
- Joined meetings with partners and brainstormed solutions
- Prepared and completed peer performance feedback and communicated findings to HR
- Calculated inventory stock to ensure it was correctly recorded into database.
Tech Support Agent
Geek Squad
08.2017 - 02.2019
- Worked with open-end software to deliver solutions
- Delivered excellent customer service while assisting with system issues
- Multitasked during the call by noting conversations between client and I.
Customer Service Representative
TitleMax
06.2016 - 08.2017
- Appraised vehicle values
- Organized my notes into the appraisal system
- Went over contract details with clients
- Upsold higher loan amount.
Education
Computer Science
Phoenix College
Skills
- Friendly
- Positive attitude
- Data collection
- Strong computer literacy
- Proficiency with Microsoft office
- Receptive to coaching
- Problem resolution
- Ability to work independently in a time sensitive environment
Timeline
Fraud & Claims Operations Representative
Wells Fargo
08.2023 - Current
Package Handler
FedEx
04.2023 - 08.2023
Team Leader
eSquared Communications
02.2019 - 04.2023
Tech Support Agent
Geek Squad
08.2017 - 02.2019
Customer Service Representative
TitleMax
06.2016 - 08.2017
Computer Science
Phoenix College
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