Skylar Ingram
San Antonio,Texas
Summary
Motivated and dedicated professional with a strong foundation in electrical systems, technical troubleshooting, and infrastructure management. Currently enrolled in the Electrician Program at SCI Southern Careers Institute (completion expected April 2025). Adept at handling technical challenges, supporting complex systems, and ensuring optimal safety and performance in electrical environments. Seeking to leverage technical background and hands-on training to contribute to a skilled electrical team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud & Claims Operations Representative
Wells Fargo
09.2023 - 03.2024
- Monitored trends and flagged suspicious activities to prevent future risks.
- Utilized advanced problem-solving techniques to assess and resolve customer disputes, enhancing my ability to handle complex issues quickly and effectively.
- Investigated and reviewed complex claims, ensuring thorough attention to detail and accuracy in all transaction processes.
- Collaborated with team members to efficiently manage and resolve identity theft cases, building strong communication skills.
Information Technology Specialist
US Army
08.2018 - 12.2022
- Installed, configured, and maintained IT systems, working with various electrical components, including power supplies, servers, and hardware.
- Ran CAT 5 cables through conduit and across multiple buildings, ensuring proper installation and adherence to safety standards.
- Assisted in troubleshooting and resolving electrical and hardware-related issues, enhancing technical support capabilities.
- Monitored and maintained critical systems, ensuring safe operation in compliance with regulations and safety standards.
- Performed integration and setup of hardware, ensuring proper electrical and power setup for equipment.
- Supported installation of electrical systems for data centers and communication infrastructure.
- Conducted on-site training for personnel on electrical and technical troubleshooting techniques.
Education
Vocational Degree - Electrical Technician
Southern Careers Institute
TX04-2025
Associate of Applied Science - Network Architecture And Cloud Computing
Northwest Vista College
San Antonio, TX07.2024
Skills
- Hardware and Software support troubleshooting
- Software support
- Managed inventory of IT equipment and provided maintenance
- Electrical Circuit Testing & Troubleshooting
- Wiring, Panel, and Conduit Installation
- Electrical Safety Standards & Code Compliance
- Blueprint and Wiring Diagram Reading
- Basic Electrical Design and Layout
- Voltage, Amperage, and Resistance Measurement
- Electrical Equipment Installation and Maintenance
- Hands-on Training with Electrical Tools and Equipment
- Power Distribution and Load Management
Certification
- CompTIA ITF Plus
- CompTIA A Plus
- CompTIA Network Plus
- CompTIA Security Plus
- ETA Fiber Optics Installer
- ITILv4
Timeline
Fraud & Claims Operations Representative
Wells Fargo
09.2023 - 03.2024
Information Technology Specialist
US Army
08.2018 - 12.2022
Vocational Degree - Electrical Technician
Southern Careers Institute
Associate of Applied Science - Network Architecture And Cloud Computing
Northwest Vista College
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