Alexander M. Montalvo
Spring,TX
Summary
Dynamic and dedicated professional with a strong work ethic and a positive attitude, honed at Kroger. Excelled in enhancing customer satisfaction through effective communication and efficient bagging techniques. Recognized for maintaining a welcoming store environment and promoting safety, while adeptly assisting customers with their needs in a fast-paced retail setting.
Overview
1
1
year of professional experience
Work History
Courtesy Clerk
Kroger
03.2025 - 10.2025
- Assisted customers in locating products and resolving inquiries efficiently.
- Maintained organized checkout areas to enhance customer experience and streamline operations.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 200 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
High School Diploma - Basic Studies
Lone Star College
Houston, TXHigh School Diploma -
Klein High School
Spring, TX05-2025
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Teamwork and collaboration
- Customer assistance
- Bagging techniques
- Bagging procedures
- Cart returns
- Safety awareness
- Flexible schedule
- Effective communication
- Guest greeting
- Professional appearance
- Cart collection
- Product location
- Loading and unloading carts
Extracurricular activities
Active member of the American Poultry Association - own 3 breeding hens
Timeline
Courtesy Clerk
Kroger
03.2025 - 10.2025
High School Diploma - Basic Studies
Lone Star College
High School Diploma -
Klein High School