Alexandra Acevedo
San Antonio
Summary
Dedicated Mental Health Technician with expertise in crisis intervention and patient monitoring at San Antonio Behavioral Healthcare Hospital. Proven ability to implement treatment plans and maintain accurate documentation while fostering a supportive environment. Skilled in de-escalation techniques and committed to enhancing patient well-being through compassionate care and effective communication.
Overview
4
4
years of professional experience
Work History
Mental Health Technician
San Antonio Behavioral Healthcare Hospital
06.2025 - Current
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in implementing treatment plans under supervision of licensed professionals.
- Maintained accurate patient records and documentation in compliance with regulations.
- Provided support during crisis situations, de-escalating conflicts effectively.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Correctional Officer
Texas Department Of Criminal Justice
12.2022 - 06.2025
- Monitored inmate activities to ensure compliance with regulations and safety protocols.
- Conducted regular inspections of facilities to identify safety hazards and maintain security standards.
- Assisted in emergency response situations to ensure the safety of staff and inmates.
- Documented daily inmate interactions and incidents accurately for record-keeping purposes.
- Trained new staff on operational procedures, safety measures, and effective communication techniques.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations among inmates.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmate support.
- Enhanced facility safety through regular training sessions on crisis intervention and emergency preparedness.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
Walmart
Cashier Customer Service
01.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma - Computer And Information Sciences
South San High School
San Antonio, TX05.2022
Skills
Patient monitoring
Crisis intervention
Treatment plan implementation
Documentation accuracy
De-escalation techniques
Behavior observation
Conflict resolution strategies
Therapeutic communication
Record-keeping proficiency
Emergency response coordination
Multidisciplinary teamwork
Security compliance enforcement
Cultural sensitivity awareness
Time management efficiency
Adaptability in fast-paced environments
Suicide prevention
Patient safety management
Bilingual in language and language
Substance abuse awareness
Empathy development
Clinical documentation
Anger management
Anxiety management
Care plan development
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Mental Health Technician
San Antonio Behavioral Healthcare Hospital
06.2025 - Current
Correctional Officer
Texas Department Of Criminal Justice
12.2022 - 06.2025
Walmart
Cashier Customer Service
01.2022 - 12.2022
High School Diploma - Computer And Information Sciences
South San High School