Alexandra Aguilar
Smyrna,GA
Summary
Proven project and team leader with a record of successfully executing and delivering high dollar, complex initiatives and projects. Experienced leading project and direct reporting teams to effective outcomes based on organizations’ strategic roadmaps. Accomplished professional with proven expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable, and resourceful in addressing changing conditions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Vice President Operations Portfolio Delivery
GreenSky
Atlanta, Georgia
03.2024 - Current
- Driving leadership, collaboration, and accountability via program management.
- Assisting CEO and Chief of Staff with tracking and organization of growth development activities.
- Successfully led initiatives leading to the establishment of Human Resource, Compliance, and Risk functions (inclusive of vendor negotiations, establishment of processes, implementation of critical systems, and hiring key personnel), during and post-divestiture from Goldman Sachs.
Vice President, Consumer and Wealth Management
Goldman Sachs
Atlanta, GA
05.2022 - 03.2024
- Managed regulatory and compliance initiatives, strengthening controls for risk mitigation.
- Automated critical manual processes, achieving efficiency and accuracy with $150k in FTE savings.
- Led project initiatives for balance sheet transfer, facilitating offboarding from GreenSky and onboarding to Goldman Sachs.
Vice President of Operations
GreenSky
Atlanta, GA
08.2017 - 01.2021
- Managed IT demand for Operations, and created a change management process to ensure Operational readiness.
- Implemented projects such as customer portal redesign, reducing payment calls by 20%, and increasing paperless enrollment from 8% to 40%; Led the team to develop and execute a disaster relief framework, scaling the program from being able to serve 300 to 50,000 impacted individuals.
- Directly managed several teams: Learning and Development, Operations Implementation, Delivery, Project Management Office, and Process Management teams.
Vice President Project Management Office
GreenSky
Atlanta, GA
08.2014 - 08.2017
- Established Enterprise Project Management Office, creating guidelines and methodologies for technology projects.
- Executed client acceptance testing for all enterprise programs and strategic initiatives.
- Managed demand process, collaborating with executive leadership to create and prioritize enterprise road map initiatives.
Program Manager
GreenSky
Atlanta, GA
05.2014 - 08.2014
- Responsible for successful execution of technology infrastructure, sales and lending solution projects
- Successfully implemented second look program and collections dialer
- Worked with technology, product and business teams to determine requirements and successfully execute projects
Senior Vice President Retail Portfolio Manager
SunTrust
Atlanta, GA
01.2014 - 05.2014
- Responsible for leading team of Project and Program Managers supporting critical projects, programs and initiatives to enhance multi-channel operations and effective delivery of technical solutions.
- Managed Retail and Channel Operations planning, forecasting and reporting for over $50 million dollar capital and expense investment portfolio (investment funding, including technology, consulting, marketing, corporate real estate and training)
- Partnered with teams across the enterprise to deliver strategic projects and initiatives
First Vice President Strategic Program Manager
SunTrust
Atlanta, GA
10.2011 - 01.2014
- Successfully managed technology and non-technology enterprise projects (investment size of over $5 million), including launch of lending products, loan servicing and branch systems upgrade.
- Built strategic partnerships to execute various enterprise projects with various departments
- Leveraged extensive banking experience and knowledge to promote product development, marketing, and training to coach peers and junior Project Managers
First Vice President Region Sales and Marketing Manager
SunTrust
Chattanooga, TN
01.2008 - 09.2011
- As member of Region and Senior Leadership Team, provided training and coaching to Region/LOBs
- Implemented initiatives to drive region goals and objectives
- Managed marketing budget valued in excess of $250M
First Vice President Retail Banking Program Manager
SunTrust
Chattanooga, TN
12.2003 - 12.2007
- Maximized performance-based recognition program for branch associates
- Collaborated with Marketing and Retail Analytics to successfully develop and execute various campaigns
- Assisted Technology team in the development of online tool to maximize focus on client opportunities
Education
Executive Master of Business Administration - Management of Technology
Georgia Institute of Technology
Atlanta, GA12.2016
Bachelor of Arts - Finance and International Business
Florida International University
Atlanta, GA05.1997
Skills
- Solution-oriented problem-solving
- Strategic execution
- Program management and implementation
- Risk assessment
- Team collaboration
- Vendor negotiations
- Operational efficiency
- Conflict mediation
- Leadership in change
Certification
- Project Management Professional Certification (PMP), PMI Institute, 2013
- Leadership and Development Program, Sun Trust University, 2010
- Manager Academy, Sun Trust University, 2010
- Certified Project Manager (CPM), PMLG, 2013
- Lean Six Sigma Yellow Belt Certification, SunTrust, 2013
Credentials
- MBA
- PMP
- CPM
Notable Accomplishments
- As an Operations Portfolio Delivery Manager, collaborating and driving accountability with CEO and c-suite team to problem solve and achieve strategic company and initiative goals through strong organization and communication.
- As VP of PMO, established and led the enterprise Project Management Office, created governance, structure and recruited team to successfully execute organizational initiatives.
- As Strategic Program Manager, managed enterprise projects successfully ranging up to $50 plus million dollars in project investment funds.
- Led project team as Strategic Program Manager to launch home equity product with original goal of $187MM and exceeded by $413MM.
Timeline
Vice President Operations Portfolio Delivery
GreenSky
03.2024 - Current
Vice President, Consumer and Wealth Management
Goldman Sachs
05.2022 - 03.2024
Vice President of Operations
GreenSky
08.2017 - 01.2021
Vice President Project Management Office
GreenSky
08.2014 - 08.2017
Program Manager
GreenSky
05.2014 - 08.2014
Senior Vice President Retail Portfolio Manager
SunTrust
01.2014 - 05.2014
First Vice President Strategic Program Manager
SunTrust
10.2011 - 01.2014
First Vice President Region Sales and Marketing Manager
SunTrust
01.2008 - 09.2011
First Vice President Retail Banking Program Manager
SunTrust
12.2003 - 12.2007
Executive Master of Business Administration - Management of Technology
Georgia Institute of Technology
Bachelor of Arts - Finance and International Business
Florida International University