Alexandra Alicea
Midvale,UT
Summary
Compassionate Behavioral Health Technician offering 4 years of experience in trauma-informed care and crisis management. Supervises and advocates for resident needs and promotes safety and security by following established protocols. Proactive conflict-management expert with passion for patient care. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Newport Academy
Oakley, UT
08.2023 - 04.2024
- Maintained a safe working environment for staff members.
- Managed patient inquiries, concerns, and complaints with empathy.
- Supported efforts to enhance overall patient experience at the facility.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Behavioral Health Technician
Highland Ridge Hospital
Midvale, UT
07.2022 - 08.2023
- Providing a safe environment, Maintaining a routine for the patients, Provide programming and groups, Listening and helping patients, Sustaining safety for the patients
- Facilitated communication between patients, families, and clinical staff.
- Influenced patients' behavior with interaction, counseling or instruction.
- Provided compassionate care for patients with mental health disorders.
Mental Health Technician
Copper Hills Youth Center
West Jordan, UT
12.2022 - 06.2023
- Providing a safe environment for the residents, Maintaining a daily routine for the residents, Providing tools to become more successful, Providing programming and physical exercise, Making sure they attend school everyday
- Referred clients to appropriate resources and services.
- Engaged clients through effective therapeutic techniques.
- Taught life skills to support patients' independent living goals.
Behavioral Health Technician
Highland Ridge Hospital
Midvale, UT
07.2020 - 12.2022
- Maintaining a safe environment for patients, Making sure each patient is cared for emotionally and physically, Providing groups and programming and leisure activities, Patients are being respected by other staff and patients, Patients being respectful towards staff and other patients
Education
Associate Degree - Nursing - Nursing
Fortis college
Skills
- Emergency Response
- Mental Health Support
- Direct Patient Care
- De-Escalation Techniques
- Patient Rapport
- Motivational interviewing
- Running therapeutic group
- Team work
Affiliations
- Currently enrolled at Fortis College of Nursing
- I am training to box in the ring
- My hobbies include weight lifting, soccer, boxing, and my five animals.
Accomplishments
- While working at Highland Ridge Hospital I received employee of the month.
- When I started my career at Newport Academy, the company started me at the highest level as a care coordinator with the highest pay due to my experience in behavioral health.
Timeline
Care Coordinator
Newport Academy
08.2023 - 04.2024
Mental Health Technician
Copper Hills Youth Center
12.2022 - 06.2023
Behavioral Health Technician
Highland Ridge Hospital
07.2022 - 08.2023
Behavioral Health Technician
Highland Ridge Hospital
07.2020 - 12.2022
Associate Degree - Nursing - Nursing
Fortis college