Alexandra Alomar
New York
Summary
Seasoned Senior Customer Success Manager with 10 years of experience in ad sales and media planning, working across Tech/Telco, QSR, Pharma and Auto accounts.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Manager
Spotify
New York
10.2024 - Current
- Develops long-term client success strategies and owns growth plans for top revenue accounts, including T-Mobile and Mint Mobile, managing $23.3M book of business that contributed 25% of total Telco-Mobility-Delivery vertical's revenue and ranked as 3rd highest revenue-driving book in the US
- Identifies and closes incremental, renewal, and cross-sell opportunities through data-driven consultative selling
- Manages campaigns end-to-end to ensure flawless execution and client satisfaction
- Leads XFN collaboration efforts and ensures alignment across sales, creative, and operational teams
- Drives automation, offshore, and AI initiatives to enhance operational efficiency across the team
- Mentors peers, leading onboarding, and improving Customer Success processes across the organization through SME leadership
Account Manager
Spotify
New York
03.2021 - 09.2021
- Monitored campaign pacing, delivery, and performance reporting; optimized media plans to achieve client objectives
- Developed media plans and strategic recommendations that enhanced alignment with client objectives
- Utilized CRM systems, OMSs, ad servers, Excel, and PowerPoint to manage accounts and reporting
- Communicated effectively with clients and internal stakeholders through clear verbal and written updates
Digital Media Strategist
Univision
New York
02.2019 - 02.2021
- Developed and optimized Upfront and Scatter digital media plans encompassing streaming audio, on-demand audio, video, display, and custom digital content to enhance campaign effectiveness
- Functioned as the primary liaison between the Account Executive, agency/clients, and Ad Operations, coordinating campaign launches and delivery by managing delivery and adjusting plans to exceed client expectations.
- Managed tracking and booking of digital orders in OperativeOne with precision to streamline order processing
- Owned and assisted Finance with monthly billing reconciliation
Education
Bachelor of Science - Information Technology
Syracuse University
Syracuse, NY05-2016
Skills
- Customer relationship management
- Campaign management
- Cross-sell opportunities
- Data-driven selling
- Product training
- Leadership mentoring
Timeline
Senior Customer Success Manager
Spotify
10.2024 - Current
Account Manager
Spotify
03.2021 - 09.2021
Digital Media Strategist
Univision
02.2019 - 02.2021
Bachelor of Science - Information Technology
Syracuse University