Alexandra Alvarez
Kailua Kona,HI
Summary
Experienced professional with a diversified skill set in customer service and hospitality industries seeking new challenging opportunities.
Overview
10
10
years of professional experience
Work History
Assistant Food and Beverage Manager
Outrigger Kona Resort & Spa
Kailua-Kona, HI
07.2022 - Current
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Restaurant Manager
True Foods
Houston , TX
03.2017 - 08.2018
- Earned a speedy promotion from hourly server to manager as a result of strong learning agility and impeccable work ethic
- Demonstrated ability to maintain satisfactory service levels in a fast-paced, demanding environment with high sales numbers
- Achieved and maintained proper staffing levels through the implementation of a targeted recruitment and interview process
- Executed the on-boarding for all new hires through Paycom HIRS software in a timely and professional manner
- Conducted weekly new hire orientations, educating new staff members on company policies and procedures
- Successfully reduced labor costs for the restaurant by logistically scheduling staff utilizing detailed sales projections
- Carefully monitored safety protocol and health department policy implementation utilizing daily checklists and thorough reporting of issues
- Led monthly staff trainings on new menu items and service standards which resulted in higher sales and better online reviews
Sales & Marketing Coordinator
Hotel Green Park
Houston , TX
06.2015 - 03.2017
- Implemented a system to quickly respond to all incoming sales inquiries with an emphasis on customer service
- Drafted detailed sales proposals for prospective clients at the direction fo Sales Management team
- Maintained detailed reporting of corporate account revenue and followed up with clients on a regular basis to maintain positive working relationship
- Scheduled internal meetings across all departments, created BEO's for meetings, and maintained detailed meeting calendars
- Collaborated with PR team to create and publish creative marketing content to be used across all social media platforms
- Provided efficient and critical administrative support to all hotel department leaders
Event Sales Coordinator
Les Concierges, Inc.
03.2014 - 04.2015
- Coordinated and supervised the sale of cardholder exclusive events in a fast paced call center environment
- Produced detailed sales reports and event guest lists for corporate client partners in a timely manner, often with tight deadlines
- Developed and executed performance improvement plans for staff focused on customer service improvement opportunities
- Cultivated positive team environment through ongoing training and coaching sessions in both one on one and team settings
- Demonstrated ability to resolve client escalations in a stressful environment while upholding professionalism and efficiency
Corporate Concierge
Les Concierges, Inc.
08.2013 - 02.2014
- Provided high level remote customer service to exclusive credit card holders by assisting with a myriad of complex requests
- Completed travel proposals for high net worth clients by collaborating with the company's in-house travel experts
- Prioritized requests to ensure the timely delivery of requested information and needed services
- Maximized task efficiency through detailed information and data input in CSM software
- Elevated service and exceeded expectations by building valuable partnerships with vendors and travel agencies
Education
Bachelor of Arts - Mass Communications
University of Houston
Houston, TX12.2009
Skills
- Performance Improvement
- Profit & Labor Cost Optimization
- Employee Training & Development
- Recruitment and Employee Retention
- Workload Prioritization
- Data Analysis & Problem Salving
- Sales & Marketing
- Social Media Management & Content Creation
Timeline
Assistant Food and Beverage Manager
Outrigger Kona Resort & Spa
07.2022 - Current
Restaurant Manager
True Foods
03.2017 - 08.2018
Sales & Marketing Coordinator
Hotel Green Park
06.2015 - 03.2017
Event Sales Coordinator
Les Concierges, Inc.
03.2014 - 04.2015
Corporate Concierge
Les Concierges, Inc.
08.2013 - 02.2014
Bachelor of Arts - Mass Communications
University of Houston