Alexandra Alvarez
Pasco,WA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
HCA
Planned Parenthood
Pasco, WA
08.2025 - 08.2026
- I coordinate the clinic schedule to ensure maximum clinic occupancy.
- Managed filing of financial healthcare applications, supporting cost reduction for uninsured patients.
- Maintained inventory of supplies, ensuring the clinic remains stocked with necessary equipment.
- I balance the till and make deposits on behalf of the clinic to aid in bookkeeping.
- Maintained accurate patient information to ensure up-to-date records.
- Protected patient privacy by implementing confidentiality protocols in the clinic.
- Exceeded all clinic productivity in such a short period of time.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teller
STCU Tri-Cites and Othello
11.2021 - 08.2025
- Processed customer transactions accurately and efficiently at STCU locations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained comprehensive knowledge of NCUA loans and notary requirements.
- Ensured proper customer identification to protect privacy and ownership rights.
- Assisted customers with account inquiries and provided tailored financial solutions.
- Promoted bank products and services, increasing customer awareness and engagement.
- Delivered exceptional service to customers in person or over the telephone.
- Resolved customer concerns promptly while maintaining a positive service attitude.
- Kept abreast of promotions, products, and services to enhance customer engagement.
- Monitored sales goals to ensure achievement of performance targets.
- Educated customers on digital banking tools and services for convenience.
- Managed large volumes of currency efficiently quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior and reported it to management.
- Collaborated with team members to improve workflow and operational efficiency.
- Processed customer check orders accurately, placed stop payment orders and conducted additional special services for customers.
Education
High School Diploma -
Othello High School
Othello, WA05-2020
Skills
- Clinic scheduling
- Patient record management
- Financial application processing
- Financial transaction processing
- Transaction processing
- Supply chain coordination
- Regulatory compliance
- Risk assessment
- Customer relationship management
- Consultative selling
- Effective communication
- Critical thinking
- Problem solving
- Dependability
- Flexibility
- Empathy
Personal Information
Title: Customer Service Representative
LANGUAGES
English - Native, Spanish - Advanced
Accomplishments
- Was chosen to lead and be a part of an acquisition of new locations, this project consisted of training onboarding staff.
- Assisted in various sales increasing company revenue.
Timeline
HCA
Planned Parenthood
08.2025 - 08.2026
Teller
STCU Tri-Cites and Othello
11.2021 - 08.2025
High School Diploma -
Othello High School