Alexandra Arthur
Lynchburg,VA
Summary
Experienced customer service professional skilled in fostering positive client interactions and resolving complex issues. Excellent oral and written communication, active listening, and analytical problem-solving skills. Strong focus on team collaboration, adaptability, and achieving results. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pretrial Probation Officer
Lynchburg Community Corrections/Pretrial Services
Lynchburg, VA
03.2022 - Current
- Determined appropriate supervision levels by conducting risk level assessments.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Screened offender referrals and completed intake interviews and paperwork.
- Supervised offenders to reduce risk to community.
- Wrote progress reports and testified under oath at court hearings.
- Conducted investigations into violations and other allegations.
- Maintained compliance with all legal statutes, policies, and procedures.
- Drug and alcohol screenings for offenders.
- Conduct interviews with inmates in local jails
Customer Service Representative
Pacific Life
Lynchburg, VA
05.2023 - 06.2024
- Handle customer inquiries courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
- Initiate death claim/terminal illness claim
- Take payments for premium payments over phone
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service requests promptly to increase customer satisfaction.
- Work with financial professionals with changes to trusts, and collateral assignments
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Anthem Blue Cross Blue Shield
Lynchburg, VA
05.2018 - 02.2022
- Resolved customer inquiries regarding policy coverage, claims, and billing with precision.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Set up customer payment plans to cover annual policies and renewals.
- Facilitated communication between clients and claims adjusters to expedite resolution times.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Receptionist Administrative Assistant
La La's Salon And Spa
Lynchburg, VA
08.2015 - 04.2018
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting clients
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Scheduled and confirmed appointments for clients
- Recorded expenses and maintained accounting records in Microsoft Excel/Word
- Provided clerical support employees by copying, faxing and filing documents
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Handled all money and writing payroll checks weekly
Education
Associate of Applied Science - Administration of Justice
Central Virginia Community College
Lynchburg, VA05.2019
High School Diploma -
E.C. Glass High School
Lynchburg, VA06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Payment processing
- Claims processing
- Problem resolution
- Relationship building
- Excellent written and oral communication
- Customer relations
Certification
- Criminal Justice Career Studies Certificate
Successfully completed the curriculum in Administration of Justice
Timeline
Customer Service Representative
Pacific Life
05.2023 - 06.2024
Pretrial Probation Officer
Lynchburg Community Corrections/Pretrial Services
03.2022 - Current
Customer Service Representative
Anthem Blue Cross Blue Shield
05.2018 - 02.2022
Receptionist Administrative Assistant
La La's Salon And Spa
08.2015 - 04.2018
Associate of Applied Science - Administration of Justice
Central Virginia Community College
High School Diploma -
E.C. Glass High School