Alexandra Assimoglou
Sylva,NC
Summary
Detail-driven individual focused on maximizing company compliance with applicable laws and standards. Knowledgeable about applicable policy, processes and procedural reviews.
Overview
6
6
years of professional experience
Work History
Field Adjuster
North Carolina Farm Bureau Mutual Insurance Co
03.2022 - Current
- Serve as licensed multi-line adjuster handling property and casualty claims in designated territory with claim load of 50-60 new claims monthly.
- Collaborate with various entities within and outside insurance industry to maintain customer satisfaction and claim resolution.
- Responsible for complex problem solving within tight time frames depending on nature or uniqueness of claim.
- Interpret policy and contract documents to determine applicable coverage for both policy holders and claimants.
- Proficient in various industry specific software programs for estimating property and auto claims (Xactimate, ImageRight, CCC One, and Microsoft Office).
- Manage high claim loads during peak and crisis periods with minimal supervision while maximizing policy holder retention and reducing claim payout.
- Analyze risks associated with retaining insureds and recommending high risk customers for review.
- Perform inspections of property and automobiles in field to confirm causes of loss and file details.
- Investigate and complete reports regarding claim findings and outcomes in order aid in company metrics and documentation practices.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Made recommendations to manager on damages exceeding adjuster's authority.
Security Operations Coordinator
Charlotte Douglas International Airport
11.2019 - 01.2022
- Coordinated security protocol in accordance with Charlotte Douglas International Airport’s ASP and Title 49 CFR 1542.
- Conducted daily inspections to remain in compliance with TSA regulations.
- Responded to incidents on airport property and relayed vital information to control center.
- Communicated through variety of mediums including two-way radios, cellular, and online correspondence.
- Completed daily tasks and projects independently, in addition to working in diverse teams.
- Executed orders from management with high level of accuracy and attention to detail.
- Maintained professionalism when communicating with airport stakeholders, coworkers, passengers, and other entities on a daily basis.
- Identified potential risks from a security standpoint and mitigated appropriately.
- Collaborated in multi-department responses to maintain a operational airport.
- Thrived in fast pace work environment that requires calm and effective problem solving to respond to various degrees of incidents.
- Drafted reports and written statements to illustrate security operations to other airport entities.
Lead Transportation Security Officer
Department of Homeland Security
Transportation
07.2018 - 11.2019
- Performed security-based procedures in order to protect the flying public in a CAT X airport that sees roughly 50 million passengers annually.
- Served the public and provided exceptional customer service.
- Supervised team of trained security professionals engaged in anti-terrorism activities in a fast-paced work environment.
- Adhered to federal guidelines concerning job duties on and off checkpoint.
- Protected both Sensitive Security Information (SSI) and Personally Identifiable Information (PII).
- Conducted training and performance coaching for incoming/current officers on the checkpoint.
- Maintained logs and records regarding collected checkpoint data and briefed upper leadership and individual teams on pertinent operational processes.
- Communicated essential information between internal and external agencies to uphold an effective checkpoint.
- Displayed ability to remain composed and efficient during security incidents/breaches on checkpoint.
Legal Assistant
Blood Law PLLC
01.2018 - 05.2018
- Interacted with clients and attorneys daily, both in person and over the phone/computer.
- Maintained legal blog regarding numerous family law topics.
- Coordinated client/attorney appointments and court appearances on office calendar.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Conducted legal research, compiled and organized evidence and identified relevant case law and statutes to use for legal proceedings.
- Managed accounts and client records of clients, observing confidentiality, and respecting privileged information.
- Organized documents to manage paper and electronic filing systems of clients.
- Oversaw general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
05.2018
Skills
- Microsoft Office (Word, Excel, Publisher, PowerPoint)
- Risk Assessment
- Communications Strategies
- Regulation Enforcement
- Investigation Skills
- Reporting Requirements
- Data Logging
Accomplishments
Department of Homeland Security Quarter 4 Essay Contest Winner- Leaders Developing Leaders
· October 2018
· Was selected as TSA’s Quarter 4 essay winner for the topic of Leaders Developing Leaders.
Licenses
NC Adjuster Licence
- Licensed with NC Department of Insurance since April 2022.
Timeline
Field Adjuster
North Carolina Farm Bureau Mutual Insurance Co
03.2022 - Current
Security Operations Coordinator
Charlotte Douglas International Airport
11.2019 - 01.2022
Lead Transportation Security Officer
Department of Homeland Security
Transportation
07.2018 - 11.2019
Legal Assistant
Blood Law PLLC
01.2018 - 05.2018
Bachelor of Science - Criminal Justice
Appalachian State University
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