Angela Burtech
Riverside,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Employment Program Representative- Permanent intermittent
Employment Development Department
07.2021 - Current
- Determine Eligibility for unemployment insurance benefits by laws, regulations, and policies
- Interpret and apply laws, policies, and precedent to decisions in individual cases
- Assist job seekers in meeting their employment goals or refer them to partner resources
- Gather and disseminate labor market information to employers and applicants.
Career Advisory Council, Co-Chair
A.Gary Anderson Graduate School of Management, UC Riverside
07.2021 - 03.2022
- Served as a liaison between the AGSM student body and Career Development Center director
- Represented the CDC at networking events, company information sessions, tours, guest speakers, local conferences, volunteer Employer Board Meetings and other related CDC events
- Helped CDC director promote and increase student attendance for career events via support with marketing, social media outreach, and tabling
- Provided suggestions and feedback to the CDC director on behalf of the AGSM student population to help improve the services and resources the career services council offered.
Computer Support Assistant
University of California, Riverside
09.2019 - 07.2021
- Troubleshoot and document incoming calls from students Staff, and faculty
- Resolved work tickets on ServiceNow associated with campus network issues.
Resident Contract Representative
University of California Riverside
09.2018 - 06.2020
- Managed tabling during special events by providing housing information to prospective students
- Coordinated the switchboard and the emails from the primary inbox
- Greeted and guided guests and visitors' information about housing.
Office Aide II
Riverside Community College
04.2016 - 09.2018
- Managed students' files in compliance with state and federal laws
- Advised nursing school applicants of the prerequisites for admission
- Kept supplies inventory.
Administrative support team Human Resources
Macy's
10.2013 - 08.2015
- Managed the employees' timesheets accurately and routed incoming mail
- Scheduled background checks and conducted new hire orientations
- Processed new hire's paperwork and monitored employee's file.
Office Assistant III
County of Riverside
04.2010 - 08.2013
- Managed mailroom to ensure it was routed to appropriate staff
- I managed ten employees in charge of the front lobby
- Conducted pre-screening interviews with recipients
- Issued clothing, gasoline, and bus vouchers to recipients
- Conducted Live scan rolling fingerprints and SFIS fingerprinting for recipients.
Education
Master of Business Administration -
University of California, Riverside
03.2024
Bachelor of Arts, Sociology -
University of California Riverside
06.2020
Associate of Arts with Distinction, Social Behavioral Science -
Riverside Community College
Riverside, CA06.2018
Skills
- Human Resources Policies and Procedures
- Organizational Leadership
- Ethics in Management
- International Management
- Microsoft Office (Word, Excel, Publisher, PowerPoint)
- Data analytics
- Bilingual in English and Spanish
- Data-driven decision-making
- Case management expertise
- Employment law knowledge
- Problem-solving abilities
- Time management
- Critical thinking
- Labor market analysis
- Multicultural sensitivity
- Conflict resolution
- Attention to detail
- Decision-Making
Websites
Certification
- Human Resources Management: HR for People Managers Coursera Certificate, University of Minnesota, 07/01/21
- Human Resources Analytics Coursera certificate, University of California Irvine, 07/01/21
- Excel for Business, Coursera Certificate, University of Australia, 03/01/21
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Employment Program Representative- Permanent intermittent
Employment Development Department
07.2021 - Current
Career Advisory Council, Co-Chair
A.Gary Anderson Graduate School of Management, UC Riverside
07.2021 - 03.2022
Computer Support Assistant
University of California, Riverside
09.2019 - 07.2021
Resident Contract Representative
University of California Riverside
09.2018 - 06.2020
Office Aide II
Riverside Community College
04.2016 - 09.2018
Administrative support team Human Resources
Macy's
10.2013 - 08.2015
Office Assistant III
County of Riverside
04.2010 - 08.2013
Master of Business Administration -
University of California, Riverside
Bachelor of Arts, Sociology -
University of California Riverside
Associate of Arts with Distinction, Social Behavioral Science -
Riverside Community College