Alexandra Blair
Steamboat Springs,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Waitress
Sunpies Bistro
Steamboat Springs, CO
06.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Nanny
Simon Family
Steamboat Springs, CO
07.2021 - 09.2021
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Alpine Ski Coach
Steamboat Springs Winter Sports Club
Steamboat Springs, CO
01.2021 - 03.2021
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Customer Service Associate
Backdoor Sports
Steamboat Springs, CO
05.2017 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Public Health Sciences
University of Vermont
Burlington, VT05.2024
High School Diploma -
Steamboat Mountain School
Steamboat Springs, CO05.2020
Skills
- Order Accuracy
- Menu Recommendations
- Guest Relations Management
- Safe Food Handling
- Customer Service
- Food Running
- Table Bussing
- Accurate Money Handling
Accomplishments
Member of National Honor Society
Timeline
Nanny
Simon Family
07.2021 - 09.2021
Waitress
Sunpies Bistro
06.2021 - Current
Alpine Ski Coach
Steamboat Springs Winter Sports Club
01.2021 - 03.2021
Customer Service Associate
Backdoor Sports
05.2017 - 09.2018
Bachelor of Science - Public Health Sciences
University of Vermont
High School Diploma -
Steamboat Mountain School