Alexandra Blea
Albuquerque,NM
Summary
Dynamic Shift Supervisor at Starbucks with expertise in cash management and team leadership. Successfully trained new employees, enhancing productivity and service quality. Proven problem-solver, adept at resolving customer concerns and fostering a collaborative work environment. Committed to maintaining high standards of service and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Server
Olive Garden
03.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Trainer
Dion's
08.2018 - 09.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Highland Highschool
Albuquerque, NMSkills
- Cash management
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Attendance oversight
- Team leadership
- Problem-solving
- Customer service management
Timeline
Shift Supervisor
Starbucks
08.2022 - Current
Server
Olive Garden
03.2022 - 09.2022
Trainer
Dion's
08.2018 - 09.2021
Highland Highschool
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