Alexandra Broitman
Victorville,CA
Summary
Dynamic Stylist and previously an Internet Sales Manager with 25+ years of sales and customer service history. A proven track record and results-focused position dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Friendly and informational. Able to adapt to all kinds of personality's.
Overview
10
10
years of professional experience
Work History
Stylist
Self
01.2020 - Current
- Monitored current trends to understand fashions and better serve customer needs.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
Internet Sales Manager
Mountain View Chevrolet
04.2020 - 08.2022
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Superb customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Internet Sales Manager
Victorville Chevy
02.2015 - 04.2019
- Tailored email marketing campaigns to segmented customer lists for more personalized communication.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Education
Real Estate
CA Realty Training
10.2024
Cosmetology
Cosmetology Adult ROP
Hesperia, CA05.2019
Film
Los Angeles Valley College
Los Angeles, CA01.2015
Dental Assisting
Rop Dental Assisting
Hesperia, CA01.2014
Skills
- Relationship building and management
- Active Listening
- Creative vision
- Building Positive Rapport
- Schedule Management
- Client consultation
Timeline
Internet Sales Manager
Mountain View Chevrolet
04.2020 - 08.2022
Stylist
Self
01.2020 - Current
Internet Sales Manager
Victorville Chevy
02.2015 - 04.2019
Real Estate
CA Realty Training
Cosmetology
Cosmetology Adult ROP
Film
Los Angeles Valley College
Dental Assisting
Rop Dental Assisting