ALEXANDRA BURRELL

• Informed providers of any changes in patient status or medical history updates during visits.
• Assisted with administrative tasks such as filing, faxing, copying documents.
• Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
• Reconciled daily payments received against charges billed on each account.
• Provided excellent customer service through courteous interactions with patients and families.
• Regularly reviewed office supply inventory levels and placed orders when necessary.
• Processed payments for services rendered using cash register or point-of-sale system.
• Greeted patients and visitors in a friendly and professional manner.
• Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
• Responded to emails from patients inquiring about appointments or other matters related to their care.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Performed data entry accurately into the practice's EMR system as needed.
• Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
• Scanned documents into the practice's EMR system as needed.
• Straightened up waiting room to maintain neat and organized space.

• Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Identified new opportunities for growth, expansion, and diversification.
• Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
• Created promotional campaigns to generate interest in spa treatments and services.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Performed skin analysis to determine client needs and recommended appropriate treatments.
• Monitored patient progress during and after treatments.
• Prepared medical grade chemical peels, microdermabrasion, dermaplaning, laser treatments, and other aesthetic procedures.
• Ensured all equipment was properly sterilized before use.
• Processed payments for services rendered via cash, credit card or check payment systems.
• Maintained accurate financial records of all transactions related to the business operations of the spa.

• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Scheduled and confirmed patient appointments, collected and processed patient payments and maintained patient files.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Trained new staff on office procedures, insurance processes and medical terminology.
• Turned over exam and surgical rooms and sterilized tools.
• Helped with biopsy's if needed.

• Provided excellent customer service and skincare treatments to clients.
• Built positive client relationships and guided clients through treatments.
• Recommended home care regimen for desired results.
• Educated clients on skin care procedures and products.
• Designed customized facial and body treatments meeting individual client needs.
• Kept detailed records of client preferences, skin and products to provide seamless service.
• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

• Greeted guests warmly upon arrival, seating them promptly.
• Verified reservations and wait times with customers.
• Maintained a clean and organized dining area.
• Greeted customers and escorted them to their tables.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
• Ensured that food was served promptly after being prepared by the kitchen staff.
• Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
• Restocked condiments, silverware, napkins, tablecloths. as needed.
• Balanced cash register at end of shift according to established procedures.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.

• Helped customers find specific products, answered questions and offered product advice.
• Worked with fellow sales team members to achieve group targets.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Trained new team members in cash register operation, stock procedures and customer services.

Laser & Beauty — 260 Hour Facial Specialist Program

320 Hour Electrolysis Program

Certifications- Microneedling, Dermaplaning, Chemical Peels and Massage Techniques.