Michael Wilholt
West Palm Beach,FL
Summary
Energetic professional with a demonstrated history of working in the hospitality and aesthetics industry. Skilled in customer service, brand management, communication, leadership, client retainment and relations. Strong operations professional.
Overview
7
7
years of professional experience
Work History
Director of Patient Experience
Rosenthal Cosmetic and Plastic Surgery
Boynton Beach , FL
2022.07 - Current
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
- Collaborated with healthcare providers to identify areas for improvement in the delivery of services.
- Assisted in developing policies and procedures related to patient experience standards.
- Analyzed survey results and identified opportunities for improvement in patient experience processes.
- Coached employees on how to respond effectively when dealing with difficult customers.
- Developed marketing materials highlighting positive aspects of the practice's commitment towards delivering high-quality care experiences.
- Created partnerships with the KVJ Morning show and Fit Body Boot Camp.
- Increased revenue by 18% in 2023
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts in tandem with a contracted social media employee to produce branded content for our many channels
- Created a partnership with ETNA Interactive greatly increasing visibility and target lead generation and brand awareness.,
- Monitored market conditions and competitor activities to inform business decisions.
- Implemented systems for tracking progress on key initiatives or projects.
- Cultivated and maintained relationships to promote positive work culture.
Maitre D'
Charlie and Joe's at Love Street
Jupiter , FL
2020.12 - 2022.07
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Maximized revenue buy increasing seating volume, areas of operation and customizing seating periods.
- Maintained close relationships with key stakeholders.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Consistent positive client reviews of 98% or above.
General Manager
The Wine Loft
Kalamazoo , MI
2019.01 - 2020.06
- Established clear performance goals for revenue, customer service and client retention.
- Designed sales and service strategies to improve revenue and retention.
- Managed and improved various procedures, including requirements, training and development and new program rollout.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained close communication with clients to mitigate service issues.
- Designed contracts, collected fees and booked venues for events.
Maitre D'/Special Events Assistant Director
Le Colonial Chicago
Chicago , IL
2017.07 - 2019.01
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Rectified volatile situations quickly through active listening and effective communication.
- Maintained close communication with clients to mitigate service issues.
- Built and maintained relationships with key clients and stakeholders.
- Attended and participated in industry events.
Education
Bachelor of Arts - Public Relations
Western Michigan University
Kalamazoo, MI04.2016
Skills
- Performance improvements
- Team building and motivation
- Calm under pressure
- Top talent recruiting, hiring and retention
- Customer retention
- Networking abilities
- Client relations
- Special events planning
- Social media management
- Event coordination
Timeline
Director of Patient Experience
Rosenthal Cosmetic and Plastic Surgery
2022.07 - Current
Maitre D'
Charlie and Joe's at Love Street
2020.12 - 2022.07
General Manager
The Wine Loft
2019.01 - 2020.06
Maitre D'/Special Events Assistant Director
Le Colonial Chicago
2017.07 - 2019.01
Bachelor of Arts - Public Relations
Western Michigan University
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